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C&B Operations Host/Hostess

Employer
Hilton Hotel
Location
B40 1PP, Birmingham
Salary
11 per hour
Closing date
21 Jun 2023

Job Details

 

A Conference and Banquet Host is responsible for assisting with set-ups and seating as well as managing queries to deliver an excellent Guest and Member experience while contributing to meeting departmental targets.



What will I be doing?
 

As a Conference and Banquet Host, you are responsible for assisting with set-ups and seating as well as managing queries to deliver an excellent Guest and Member experience. A Conference and Banquet Host will also be required to contribute to reaching departmental targets. Specifically, you will be responsible for performing the following tasks to the highest standards:

  • Welcome guests in a polite and friendly manner
  • Coordinate seating for customers
  • Up-sell with latest departmental incentives
  • Manage Conference and Banquet set-ups
  • Ensure guests are billed accurately
  • Follow cash handling procedures
  • Manage guest queries in a timely and efficient manner
  • Comply with company brand standards
  • Strive to achieve departmental targets as part of the team
  • Ensure cleanliness of work areas
  • Comply with hotel security, fire regulations and all health and safety legislation
  • Comply with local licensing laws
  • Assist other departments wherever necessary and maintain good working relationships
  • Be environmentally aware

Company

WELCOME TO A WORLD OF OPPORTUNITIES – No two days or two hotels are the same, but our spirit and passion for hospitality always brings all our teams together to create a culture of inclusiveness, positivity and drive to achieve our common goal. “To share the light and warmth of hospitality”.

Whether you are looking to kick start or develop your career, Hilton will provide you with several career growth and learning opportunities.

FIND YOUR THING AT HILTON

Here at Hilton, our thing is hospitality and maybe it’s yours too. Hilton offers you the freedom and flexibility of finding that one thing that you can turn into an exciting career.

Our Team Members named us a great place to work in 24 countries including #3 in the UK and #1 in Ireland.

Each year, we ask our Team Members what excites them most about working at Hilton so we can build on the positive aspects of their experiences at work. Here’s what they have said:

The people I work with

When you pursue a career at Hilton, you’re part of a unique global enterprise characterised by the closeness of its team members.

Opportunities to grow my career

With us, you can find the opportunity at every step of you career that fits your unique skills and passions. We offer award winning programmes for apprenticeships, internships and graduates.

• Pride in the Hilton brand

Diversity is at the core of our Vision, Mission, and Values. We are committed to an inclusive workforce that fully represents many different cultures, backgrounds and viewpoints.

• Connection with guests/customers

Team Members in our hotels work at the heart of our mission to be the most hospitable company in the world. Hilton has impacted billions of lives and thousands of communities around the world, bringing people and cultures together while expanding horizons and opportunities.

• Meaningful and fun work

Thrive at Hilton is our Team Member Value Proposition. It supports the well-being and performance of our Team Members with innovative programmes.

• Special and Unique Benefits

Hilton offers you and your family the chance to take that dream vacation with our “Go Hilton Travel Discount Programme” with deep discounts at our hotels around the world.  

 

WHAT MAKES US SPECIAL IS WHO WE ARE, AND WE ARE HILTON!

 

Hospitality Integrity Leadership Teamwork Ownership Now

 

Company info
Telephone
02076057637
Location
179-199 Holland Park Ave
London
London
W11 4UL
United Kingdom

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