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IT Technician Apprentice

Employer
QA Apprenticeships
Location
NE2 1QP, Newcastle Upon Tyne
Salary
£15,000 per annum
Closing date
5 Jun 2023

View more

Specialism
IT
Sector
Technology, Telecommunications
Role Type
Apprenticeship, Advanced
Start Date
Immediate
Duration
12-18 months

Job Details

Employer description: 
Founded in 1901, Ryecroft Glenton (RG) is one of the largest independent accountancy firms in the northeast focusing on the delivery of exceptional financial and strategic advice. For over 120 years we have helped our clients adapt to change and exploit innovation. 
We are here today to help our clients to navigate the challenges and opportunities of tomorrow.

As an employer, we value the individual and their contribution to the Firms success.

Overview:
To support Ryecroft Glenton users and visiting clients with any 1st line issues relating to their IT and communications equipment.

Salary:
£15,000 per annum.

Duties:

  • Act as a single point of contact for helpdesk calls and emails.
  • Manage calls and accurately perform initial ticket review within the Helpdesk Ticketing system, escalating where appropriate.
  • Take ownership of user issues, follow up the status of problems on behalf of the user and communicate progress in a timely manner.
  • Provide assistance and training on approved software utilised on Ryecroft Glenton IT systems.
  • Build, configure and install hardware and software for Ryecroft Glenton IT systems.
  • Create and maintain file structures on file server including permissions control.
  • Provide documentation for self-help, known issues and work-arounds to staff and IT colleagues.
  • Assist in the management of IT consumables life cycle.
  • Assist with the provision of Boardrooms and meeting rooms where necessary.
  • Assist with the maintenance of IT and Facilities inventory list.
  • Assist the IT Manager with the provision if network and telephony services.
  • Other duties as assigned.

What we are looking for:
Skills and qualities:

  • Excellent written and oral communication.
  • Good organisation and personal time management.
  • Good level of accuracy and attention to detail.
  • Good interpersonal skill for interactions with team members and clients.
  • Good understanding of MS Office 365 suite and AD account management.
  • Ability to carry out manual handling of equipment during install and office moves.

Entry requirements:

  • 3 GCSE’s (or equivalent) at grades 4+ (A-C) in any subject
  • GCSE Maths and English (or equivalents) at grades 3+ (D or above)
  • Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject 

You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme. 

If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. 

Find out more here: 
https://www.enic.org.uk/Qualifications/UKQRS/Default.aspx

Future prospects: 
With our career progression pathways, you can take your learning as far as you want. 
90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.

There is the potential you could gain a full-time role on successfully completing the apprenticeship.

Important Information: 
QA’s apprenticeships are funded by the Education & Skills Funding Agency (ESFA), an executive agency of the Department for Education. 
To be eligible for a Government funded apprenticeship you must have lived in the UK or European Economic Area (EEA) for the last 3 consecutive years. 

Company

QA Apprenticeships is the first Ofsted 'Outstanding' rated IT apprenticeships provider, as well as 3-time consecutive winner of Apprenticeship Programme of the Year (2012, 2013 and 2014). According to Ofsted, we deliver "world-class" apprenticeship programmes with "exceptionally well qualified" staff. Most of our apprentices "deliver a high standard of work for their employers and exceed expectations, often finding better ways of working and reducing costs".

Why choose QA Apprenticeships?

  • The first IT apprenticeships business rated Ofsted Outstanding
  • 100% of QA apprentices have jobs from day one of their 12–14 month apprenticeship programmes
  • 94% of QA apprentices secure permanent employment after completing; this is 20% higher than the national average (National Apprenticeship Service 2012)
  • We have won the coveted Apprenticeship Programme of the Year award for three consecutive years at The Learning Awards 2012, 2013 & 2014
  • Leading apprenticeship partner for Microsoft, Oracle, HPE, Cisco and Association of Project Management

 

Company info
Website
Telephone
01753898736
Location
Rath House 55-65 Uxbridge Road
Slough
Berkshire
SL1 1SG
GB

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