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Numbers Team Engineer Apprentice (Connex Solutions)

Employer
Estio Training
Location
M3 4AW, Manchester
Salary
National Minimum Wage for Age
Closing date
10 Jun 2023

View more

Specialism
IT
Sector
Unspecified
Role Type
Apprenticeship
Start Date
Immediate
Duration
18-24 months

Job Details

Level 3 Digital Support Technician

Weekly Hours Worked - 37.5 hours per week

About the company:

Connex One is a cloud based, omni-channel engagement platform. Much more than just a predictive dialler, it has enhanced functionality and data analytics to give you a deeper understanding of your customers and the tools to connect with them for unparalleled results. All Connex One clients benefit from their secure, cloud-based platform. Agents, technical and financial departments alike enjoy the easy to use, enterprise level yet value for money system.

Brief job description:

Estio Training have an exciting new opportunity for a Numbers Team Engineer Apprentice with Connex Solutions, a software company, based in Manchester.

Core Values and Goal Everyone on Connex support strives to meet our core values of:

  • Delivering on our promises.
  • Drive customer success.
  • Prioritise effectively.
  • Fix route cause.
  • Grow without the growing pains.
  • Professional at all times.
  • Deliver quality every time.

Which will help us deliver on our goal of providing the Best Support in the Industry

Job Description & Responsibilities:

Your responsibilities would include:

  • Ordering new numbers from customers.
  • Maintain accurate and up-to-date number routing information.
  • Ensure customer compliance with internal allocation policies.
  • Conversing with customers on their requirements.
  • Interact with carrier and internal systems to allocate new numbers.
  • Provide technical support, answering support queries from clients via multiple channels, phone, email, live chat or support portal.
  • To maintain a high degree of customer service for all support queries and adhere to our Core Values and Goals.
  • To take ownership of user problems and be proactive when dealing with clients issues.
  • Keep the client up to speed on progress with regular feedback on tickets.
  • To log all tickets accurately and with enough detail to allow others to follow on the ticket actions.
  • Improve the knowledge of clients of the use of Connex systems by providing training, advice and sharing KBAs.
  • To escalate more complex issues to the 2nd line team having documented steps taken so far.

Qualifications:

  • 5 GCSEs grades A*-C/9-4 or equivalent (including English Language and Maths)

Skills Required:

  • Excellent telephone manner, great communication skills and first-class customer service skills.
  • Enthusiasm to learn and the potential to grow with the company.
  • A technical mindset with the ability to quickly grasp new concepts.
  • Basic understanding of PC hardware and headset set-up and configuration.
  • Basic understanding of networking, IP addressing and VPNs.

Personal qualities:

  • A passion for web-based software.
  • A desire to learn, master and teach.

Future prospects:

The role offers long term security and the opportunity to progress into a permanent position.

Training to be provided:

Estio apprenticeship training programmes are delivered virtually by our fully qualified and industry experienced training team. Using their expert knowledge, we’ve purposefully built our programmes around the real-world use of modern technology, so that the skills we create can be directly applied in the workplace.

Throughout the apprenticeship learners receive coaching, help and guidance from a dedicated team who are there to ensure they get the most from their work experience.

Successful completion of this apprenticeship gives you an accredited Level 3 Information Communications Technician, with training in how to:

  • Efficiently operate and control your ICT infrastructure – physical or virtual hardware, software, network services and data storage.
  • Use infrastructure management tools to automate the provisioning, testing, deployment and monitoring of infrastructure components.
  • Prioritise systems support tasks and monitor and maintaining system performance
  • Maintain regulatory, legal and professional standards.
  • Support the information systems needs for your business.

Company

We are an IT and Digital apprenticeship provider, specialising in bringing high quality training to digital apprenticeships across England. We offer level 3 and 4 apprenticeships in IT, Software Development, Software Testing, Cyber Security, Data Analysis, Digital Marketing and Business Analysis.

We bring people together: we partner with employers to create digital apprenticeship opportunities, and work hard to find the talent to fill these roles.
We bring new skills to the nation: our trainers have all worked within the industry, so they’re the best people to transfer the skills you need.

We help you start your dream career: our digital apprenticeships provide you with the skills and qualifications, as well as the experience, you’ll need to kickstart your career in an industry you love

Find Us
Telephone
01133 500 333
Location
Estio Training
Leeds House
2 New Lane
Leeds
LS11 5EB
GB

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