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Agent Support Apprentice

Employer
QA Apprenticeships
Location
Glasgow City
Salary
£10,982.41 per annum
Closing date
15 Jun 2023

View more

Specialism
Administration
Sector
Technology, Unspecified
Role Type
Apprenticeship
Start Date
Immediate
Duration
Permanent

Job Details

With over three hundred and fifty great reviews on Trust Pilot, Aerial Express specialize in aerial and satellite communication. They are looking for two driven and confident individuals to join their Agent team providing support to the wider business. This is a fantastic opportunity to get exposure to a busy environment working with customers, other departments and gaining a qualification!

This organization invests massively in young people, previously taking on apprentices in Admin, IT, Marketing. You will be engaging in many other departments.

  • Salary - £10,982 per annum
  • Working hours - 8am - 5pm Monday to Friday and every second Sat 8am - 5pm (the hours will depend on age though)

Other benefits include:

  • 28 days holiday
  • Salary increase after 6 months

Interested? Apply Today!

What duties/responsibilities are involved?

  • Taking calls from potential customers to make appointments and achieving targets
  • Using Microsoft Excel to input caller details;
  • Responsible for the input of accurate information
  • Liaising with all engineers on job updates, ETAs and payment details
  • Working closely with all staff members in various departments
  • Reporting to supervisor on a daily basis
  • Updating computer systems accordingly
  • Ensuring general office duties are kept up to date and tasks are fully completed
  • Processing of orders which includes taking card payments
  • Assigning work to engineers
  • Responsible for ensuring all admin is kept up to date
  • Conflict handling

Full training will be provided!

Skills required:

  • A professional and confident manner
  • Excellent communication skills
  • Comfortable liaising with engineers over the phone and in person as well as speaking to customers on the phone
  • Committed, hardworking and responsible
  • Team player
  • Flexible and adaptable
  • Good organisational skills and excellent attention to detail

Important Information:

QA’s apprenticeship programmes may be funded in part by the European Union through the European Social Fund, which supports the development of employment opportunities and a skilled workforce.

For more information about QA Apprenticeships, please visit our website. 

Note: This advert may close early if a suitable candidate is found before the advertised close date is reached.

Company

QA Apprenticeships is the first Ofsted 'Outstanding' rated IT apprenticeships provider, as well as 3-time consecutive winner of Apprenticeship Programme of the Year (2012, 2013 and 2014). According to Ofsted, we deliver "world-class" apprenticeship programmes with "exceptionally well qualified" staff. Most of our apprentices "deliver a high standard of work for their employers and exceed expectations, often finding better ways of working and reducing costs".

Why choose QA Apprenticeships?

  • The first IT apprenticeships business rated Ofsted Outstanding
  • 100% of QA apprentices have jobs from day one of their 12–14 month apprenticeship programmes
  • 94% of QA apprentices secure permanent employment after completing; this is 20% higher than the national average (National Apprenticeship Service 2012)
  • We have won the coveted Apprenticeship Programme of the Year award for three consecutive years at The Learning Awards 2012, 2013 & 2014
  • Leading apprenticeship partner for Microsoft, Oracle, HPE, Cisco and Association of Project Management

 

Company info
Website
Telephone
01753898736
Location
Rath House 55-65 Uxbridge Road
Slough
Berkshire
SL1 1SG
GB

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