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Customer Sales Apprenticeship Programme

Employer
Sky
Location
Stockport, Greater Manchester (GB)
Salary
From £19750
Closing date
23 Jul 2023

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Specialism
Sales / Customer Service
Sector
Telecommunications
Role Type
Apprenticeship
Start Date
September
Duration
12-18 months

Job Details

Identify the ultimate package. Sell Sky products. Gain a qualification in Customer Services. Our Contact Centre Apprentices focus on having great conversations and delivering the best service for our customers.  

 

About the programme  
Working in our Contact Centre you’ll be part of one of our Customer Sales Teams who work hard to deliver the best service in the country to new and existing customers. We have three main Sales teams in which this role may sit: Loyalty Stay, Loyalty Change or Welcome.

Loyalty Stay – You will find yourself taking inbound calls and you will be looking to understand a customer’s needs in order to maintain their relationship with Sky. We’ll help you develop all the skills, knowledge and confidence you need to help our customers get great value from Sky.

Loyalty Change - You will find yourself Taking inbound calls, you’ll understand what each customer wants and use your judgment to respond in the right way to ensure they have the best package for their needs. We’ll help you develop all the skills, knowledge and confidence you need to help our customers get great value from their existing products, or by introducing them to new ones.

Welcome – You’ll give new customers the warmest welcome to Sky. Taking inbound calls you’ll understand what each customer wants and use your judgment to respond in the right way to ensure they choose Sky. We’ll help you develop all the skills, knowledge and confidence you need to give our customers extraordinary service ensuring our customers have the best package for their needs.   

As an Apprentice with us you’ll be fully supported to achieve a nationally recognised Customer Service qualification by the end of your first 15 months at Sky.  In your first four weeks, you’ll be fully supported by a learning specialist in our Start@Sky programme – learning all about our how we deliver outstanding customer service, making you an expert in this field. We’ll also assign you a buddy and assessor to guide you through your day-to-day tasks.
 
What you’ll be doing 

 

  • Listening attentively to customers: understanding their needs, showing empathy and inspiring trust  Keeping the customer at the heart of all that we do Keeping up to date with all Sky products and campaigns so that you can effectively support our customers and promote new and existing products Delivering the best service in the country in every interaction Working towards targets across several business measures.

The qualification
The training provider for this programme is Seetec. They are a multi award-winning specialist provider of vocational training.  

 

 

 

Seetec are passionate about creating opportunity for anyone wanting a successful career in customer service. From new talent just starting their career to experienced talent taking it to the next level.  During the CSG Sales Apprenticeship programme, apprentices will achieve a level five qualification in customer services.

 

Programme facts

 

  • This apprenticeship programme is 15 months Starting salary from £19,750 Level 2/3 Customer Service Practitioner Qualification You’ll roll off this programme into a permanent position with Sky.

What you’ll need to be
You’ll need a minimum of two GCSEs A* – C (or equivalent grades 9-4) if you’re applying for a role in England or a minimum of 2 National qualifications (NQ’s) level 4 or 5 if you’re applying for a role in Scotland. 

Other skills we’re looking for include:

 

  • You’ll have a passion to sell Thrive in a target driven environment A confident communicator and team player  A resilient attitude Enthusiastic about all things Sky  Passionate about providing our customers with the best service in the country A desire to understand new technology, and be in touch with the latest technology trends Flexible: your typical shift pattern will vary, and you’ll need to be available to work evenings and weekends.

Our application process 

 

Step 1 – First, complete our short application form by entering your details. We’re looking for basic information such as contact details, education and any relevant work experience.

 

Step 2 - Once your application has been submitted you’ll be invited to the next stage (so look out for our email, you may need to check your junk mail just in case) which is a series of situational judgement questions. This looks at how you respond in certain situations and how you handle them. 

 

Step 3 - If you are successful at stage 2, you’ll be invited to complete a telephone interview. This will be a strength based interview looking for different strengths that we think are important for any customer focussed role. We recommend using the STAR method where appropriate. 

 

Step 4 - The final stage of your application will be a digital assessment day. You’ll have the opportunity to impress us through a variety of tasks, which may include a group discussion, an individual interview, and smaller programme related exercises.  

 

Once you’ve completed your assessment day, we’ll let you know when you can expect to hear back from us. 

 

Developing you  

 

 

 

Be Brilliant - How? We give you freedom. Support. The chance to try things your way – forging your ideal career path or developing something totally new. It means you can do more. Make an impact. Get noticed. And it means with the right attitude, anything’s possible. 

 

Development - Your learning and development plan has been designed to give you key learning milestones on your career journey. These could be digital activities, online webinars, or even face to face workshops. 

 

Support Network - Whatever path you choose we’ll be right there with you. You’ll get to team up with an Apprentice who’s been there and done it and have a manager and apprentice Skills Coach who’ll stretch and guide you to where you want to go. All this plus the support of the Early Careers team who will be on hand from your first day through to the start of your post-programme career journey. 

 

Why Inclusion is important  

 

It’s our people that make Sky Europe’s leading entertainment company. That’s why we work hard to be an inclusive employer, so everyone at Sky can be their best. CV’s aren’t everything. We’re more focused on who you are and the potential what you’ll bring to Sky.   

 

We celebrate diversity because different people, with different perspectives make Sky a better business. Our customers are incredibly diverse, so we should be, too.   

 

So why wait?    

 

Apply now to build an amazing career and be part of a brilliant team. We can’t wait to hear from you.    

 

The current closing date for applications is 18th June 2023. Things move quickly around here so applications may close early. Apply now to avoid disappointment.    

 

If you are successful in your application for this role, your appointment will be subject to receiving a positive outcome from your Criminal Record Check.   

 

Start a career like no other? At Sky you can.

 

Company

Want to work in finance and support the future of your favourite show?

Passionate about building tech that improves how the world watches sport?

Keen to pick up heaps of new skills trying out lots of different functions?

At Sky, you can combine what you love with what you do best to shape a

brilliant career.

 

With 24 million customers across seven countries, it’s no surprise we’re

Europe’s biggest entertainment brand. But Sky is more than must-watch shows,

cutting-edge tech and market-leading packages. We’re a place where people

from all walks of life get the freedom and support to do their best work.

 

Our range of graduate programmes means everyone can find a job they love

to talk about and we also offer internships and insight events designed to give

you a sneak peek at life at Sky. So, whatever your background, skills or passions,

you can choose a career path that suits you.

 

Ready to start a career like no other?

At Sky you can.

Company info
Website
Telephone
0207 032 2351
Location
1 Grant Way
Isleworth
Middlesex
TW5 5QD
GB

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