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Security Officer Apprentice - Hilton London Metropole

Employer
Hilton Hotel
Location
London (Greater)
Salary
£12.50 p/h plus Hilton Benefits
Closing date
19 Jun 2023

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Specialism
Operations
Sector
Hospitality & Travel
Role Type
Apprenticeship
Start Date
Immediate
Duration
18-24 months

Job Details

As a Security Officer Apprentice with Hilton you will be working towards a SECURITY FIRST LINE MANAGER Level 3 Apprenticeship standard over the course of 21 months.

 

Now Is An Exciting Moment To Join The Team At The Hilton London Metropole.

 

Fancy taking a closer look at our newly refurbished hotel? Check out our socials:

 

·Instagram: https://www.instagram.com/hiltonlondonmet/?hl=en

 

·Linkedin: linkedin.com/company/hilton-london-metrople

 

Benefits and Pay

 

£12.50 per hour Travel and food discounts: 30 discounted hotel nights per year plus 50% off Food & Beverage (subject to individual outlets) Free meals on duty Holiday: 28 days including bank holidays (increasing yearly) Pension scheme High street discounts: with Perks at Work Grow your career and Personal Development: programmes designed to support your career 24/7 access to Employee Assistant Programme (EAP) & Wellbeing Hub Dedicated 1-2-1 support throughout your apprenticeship Functional Maths and English skills offered alongside the programme What will I be doing?

 

As a Security Officer, you are responsible for monitoring and controlling staff entrances, patrolling on a regular basis, and managing undesirable behaviour to deliver a safe Guest and Member experience. A Security Officer will also be required to investigate theft and support evacuation procedures.

 

Specifically, you will be responsible for performing the following tasks to the highest standards:

 

Monitor and control staff entrances, Conduct regular searches of bags,  Control the Goods pass out procedure for any items purchased, loaned, or otherwise legitimately obtained and checking goods received out of hours Maintain system that monitors contractors working in the hotel in accordance with company health and safety policies Maintain system that records the issue and receipt of departmental keys Operate, check and monitor the CCTV system Patrol the hotel on a regular basis ensuring fire walks take place and are recorded Ensure safe passage of cash transfers within the hotel Support evacuation of the hotel during fire alarm situations Monitor suspicious packages and be aware of bomb and terror threat procedures Provide secure storage for guest oversized items Ensure hotel facilities and function rooms remain secure and locked when not in use Maintain the Security Log Book and Incident Reports Investigate and report all allegations of theft, criminal damage and other incidents Manage undesirable behaviour in a professional manner, intervening and defusing potential altercations Liaise with Police in the absence of Security Team Leader Report any maintenance or hazard issues to the supervisor on duty Adhere to all Health and Safety Regulations  Complete all aspects of the apprenticeship programme
You should be flexible to work 3 different shifts depending on business needs as per below:

 

Early shift 7:00 to 15:00 Late shift 15:00 to 23:00 Night shift 23:00 to 7:00 What are the desired skills?

 

To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

 

SIA Licensed Experience working within a Hotel or similar Maintain a positive attitude and good communication skills Committed to delivering a high level of customer service Ability to work on your own or in teams The ability to deal with enquiries in a professional and polite manner A passion for hospitality and guest service Willingness to learn The ability to stay calm under pressure Excellent grooming standards Ability to work in a fast-paced environment WHAT MAKES US SPECIAL IS WHO WE ARE, AND WE ARE HILTON!

 

Hospitality Integrity Leadership Teamwork Ownership Now

 

The most recognized name in the industry, Hilton remains synonymous with the word “hotel.” From inaugural balls and Hollywood awards galas to business events and days to remember, Hilton is where the world makes history, closes the deal, toasts special occasions and gets away from it all.

 

Find out more about all our brands and hotels - Hilton Brands | Global Hospitality Company

 

Company

WELCOME TO A WORLD OF OPPORTUNITIES – No two days or two hotels are the same, but our spirit and passion for hospitality always brings all our teams together to create a culture of inclusiveness, positivity and drive to achieve our common goal. “To share the light and warmth of hospitality”.

Whether you are looking to kick start or develop your career, Hilton will provide you with several career growth and learning opportunities.

FIND YOUR THING AT HILTON

Here at Hilton, our thing is hospitality and maybe it’s yours too. Hilton offers you the freedom and flexibility of finding that one thing that you can turn into an exciting career.

Our Team Members named us a great place to work in 24 countries including #3 in the UK and #1 in Ireland.

Each year, we ask our Team Members what excites them most about working at Hilton so we can build on the positive aspects of their experiences at work. Here’s what they have said:

The people I work with

When you pursue a career at Hilton, you’re part of a unique global enterprise characterised by the closeness of its team members.

Opportunities to grow my career

With us, you can find the opportunity at every step of you career that fits your unique skills and passions. We offer award winning programmes for apprenticeships, internships and graduates.

• Pride in the Hilton brand

Diversity is at the core of our Vision, Mission, and Values. We are committed to an inclusive workforce that fully represents many different cultures, backgrounds and viewpoints.

• Connection with guests/customers

Team Members in our hotels work at the heart of our mission to be the most hospitable company in the world. Hilton has impacted billions of lives and thousands of communities around the world, bringing people and cultures together while expanding horizons and opportunities.

• Meaningful and fun work

Thrive at Hilton is our Team Member Value Proposition. It supports the well-being and performance of our Team Members with innovative programmes.

• Special and Unique Benefits

Hilton offers you and your family the chance to take that dream vacation with our “Go Hilton Travel Discount Programme” with deep discounts at our hotels around the world.  

 

WHAT MAKES US SPECIAL IS WHO WE ARE, AND WE ARE HILTON!

 

Hospitality Integrity Leadership Teamwork Ownership Now

 

Company info
Telephone
02076057637
Location
179-199 Holland Park Ave
London
London
W11 4UL
United Kingdom

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