IT Technician Apprentice

Who you’ll be working for:
Integrity Technology Services was created in 2010 with a vision to provide a flexible, professional and friendly service that companies can depend on. 

As IT professionals (and yes, sometimes we could be classed as computer geeks), we know the industry buzzwords and jargon, however, that can sound a bit tedious when all you want to know is ‘How can you help me out of this IT nightmare?’ or ‘Please help me find my data’.  We speak in ‘normal language’, not data speak.  Sounds refreshing doesn’t it?

Bus stops and Brockley Whins metro station are nearby. 

The purpose of the role:
To delight the customer. To communication with customers. To repair and maintain in good working order customer equipment, software and hardware, installing new or replacement equipment where required. To advise and assist customers by offering accurate information advice.  Develop and maintain trust and confidence between the customer and the company. Seek opportunities for providing further services needed by the customer and help develop the customer base.
 
You will be responsible for:

• Supporting all aspects of Integrity Technology Services & Integrity Computers customers by using your skills, knowledge and the systems and resources available in a prompt and courteous manner at all times.
• Answering phone calls from commercial clients, taking details and logging service calls on our Fresh Desk ticketing system.
• Answering phone calls from consumer clients, offering advice over the phone or requesting they bring faulty equipment to our repair centre for assessment.
• Using our social media platforms to post updates and information about our work and services.
• Meeting and greeting walk-in clients to our computer store. Booking in customer equipment for repair following our assessment procedure.
• Updating and or modifying customer equipment using your skills and knowledge combined with the facilities, resources and tools available. 
• Monitoring shop stock of new and used items for sale, arranging replacement stock where required.
• Procurement of parts where required.
• Monitoring and ensuring suitable stock levels of commonly used spare parts are kept. For example, hard disks, cables, laptops, cleaning equipment.
• Building, repairing, setting up and updating new and used desktop PCs and laptops in the workshop as agreed with or instructed by customer and or supervisor using skills and knowledge.
• Occasionally you may be required to attend site or customer’s premises accompanied with another member of staff.

Future development:
At the company’s discretion, you will eventually be involved in:

• Assisting with business development by making occasional contact with customers in accordance with an agreed schedule to build rich relationships and generate customer’s confidence.
• Developing new business by attending networking meetings alone or with mentor, and explaining the company services to potential clients.
• Carrying out work based training on new systems or software applications.
• Supporting commercial clients.
• Acting as a field engineer, working over the north east supporting commercial IT systems.

 
You will need the following skills:

• Basic knowledge of computer hardware, software and mobile devices such as phones and tablets.
• Capable and confident with to speak to customers both over the phone and face to face in store.
• Able to take details and communicate effectively.
• Reliable, punctual and be well presented (uniform will be issued).

Entry requirements:

• 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject
• GCSE Maths and English (or equivalents) at grades 3+ (D or above)
• Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject

You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.

If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. 

Find out more here: https://www.enic.org.uk/Qualifications/UKQRS/Default.aspx

Working week:
37.5 hours per week, Monday to Friday, 9am – 5pm. 30 minute lunch break, two 15 minute breaks morning and afternoon. 

Future prospects:

90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.

Important information:
QA’s apprenticeships are funded by the Education & Skills Funding Agency (ESFA), an executive agency of the Department for Education. To be eligible for a Government funded apprenticeship you must have lived in the UK or European Economic Area (EEA) for the last 3 consecutive years.