Apprentice IT Helpdesk Engineer

About the apprenticeship

Duties

• Answering the phone to inbound calls from customers who require technical help
• Troubleshoot and resolve software and hardware issues remotely over the phone
• Investigating and monitoring all related IT, network, workstation, laptop and application performance issues
• Ensuring customer faults and incidents are resolved within SLA's
• Communicate clearly and effectively with end-users, colleagues, and management to quickly resolve issues and ensure customer satisfaction.
• Ensuring all open cases are updated with relevant information and customers are regularly updated
• Responsible for giving a first-class service at all times

Requirements

Skills

• Great communication skills
• Personable, approachable and friendly
• Positive mindset with a “can do” attitude
• A willingness to go above and beyond
• A willingness to develop and learn in their own time

Qualifications

None required by Flotek.
Just those that are required to onboard onto the respective college course

Language

Welsh Spoken Skills: No Welsh Written Skills: No

Course details

Training provider:
Gower College Swansea

Training provider course:
Gower College Swansea

About the employer

Flotek Group
2 New Mill Court, Enterprise Park, Llansamlet
Swansea
Swansea
SA7 9FG

Disability confident

No, we are not part of the Disability Confident Scheme from the UK Department for Work and Pensions.

Please note that all apprenticeships are open to everyone. However, some organisations have worked to achieve Disability Confident accreditation. You should always apply for the apprenticeship you feel best suited to.

Interview arrangements

Initial Phone interview followed by a face to face interview