Apprentice in Customer Service

About the apprenticeship

Duties

• You'll be talking to our customers every day on our contact centres so will need to be clear, confident, polite, and resilient when it comes to dealing with any difficult queries
• You'll need to have strong communication skills - we're looking for someone who can have great conversations by phone and e-mail.
• Paying attention to detail, organisational skills and accurately following guidelines are vital requirements for this position.
• Basic computer skills are really important too, and we'll help you learn the rest.
• Most important for us is a can-do attitude, someone who really cares about the work they do for customers and can focus without becoming distracted from the task in hand.
• We have times when it can get busy so it's important that applicants are willing to learn, happy to adapt to change and are able to switch between tasks if required.

Additional information

At PHS, our priority is great customer service. We're interested in people who want to develop customer service skills in a Contact Centre and who enjoy working in a busy customer focussed environment.

Requirements

Skills

We're looking for people who want to give great service to our customers. These are the essential skills and qualities we look for in a Customer Service Apprentice:
• A passion for serving customers
• Clear and confident communication both verbally and in writing.
• Keen to learn our processes and how to apply them.
• Able to pay close attention to detail and accurately follow clear guidelines
• We have times when it can get busy so it's important that applicants are willing to learn, happy to adapt to change and are able to switch between tasks if required.
• Natural problem solvers, happy to check and verify information before providing a solution.
• Determination to get it right for our customers.
• Good personal organisational skills and the ability to focus without becoming distracted.
• Confident using computer systems.

Qualifications

We need someone with a passion for serving customers - a great communicator who enjoys talking with customers and resolving enquiries. Fixing our customers issues is our priority - the key is to make our customers feel valued and to show that we have customers at the heart of everything that we do.

Language

Welsh Spoken Skills: No Welsh Written Skills: No

Course details

Training provider:
Apprenticeship Learning Solutions Ltd

Training provider course:
Customer Service Apprenticeship L2

About the employer

Block B
Western Industrial Estate
Caerphilly
Caerphilly
CF83 1XH

Disability confident

Yes, we are part of the Disability Confident Scheme from the UK Department for Work and Pensions.

Please note that all apprenticeships are open to everyone. However, some organisations have worked to achieve Disability Confident accreditation. You should always apply for the apprenticeship you feel best suited to.

Interview arrangements

Phs to arrange