Information Management, Quality Apprentice

What will the apprentice be doing?

Purpose of the role and your responsibilities:

• Plan and conduct audits in line with the audit programme to meet customer/organisational/regulatory audit requirements
• Participate and assist with hosting External Audits to include BSI and Group Audits
• Contribute to the output of related customer satisfaction activities, such as Right First Time and On-Time delivery and support the achievement of these
• Identify, investigate, and contain non-conformances and advise on actions to prevent recurrence
• Understand the Report-It system for managing Corrective and Preventive Actions
• Use tools and techniques to improve quality performance, such as reducing waste, improving right first-time delivery, reducing non-compliance
• Gather and analyse routine quality performance data and produce relevant reports to support governance, assurance, and improvement activities
• ICT Champion
• Provide resilience to the IMS & Business Improvement Team, to include general administrative tasks
• Provide administrative support to the ITCC Manager & Operations Hub Manager
• Provide resilience to the ITCC Operators and Priority Response Officers
• To actively foster a positive staff morale
• To willingly carry out any reasonable task as requested by a member of management

What training will the apprentice take and what qualification will the apprentice get at the end?

You will receive Level 4 Quality Practitioner Apprenticeship Qualification.

A 100% tailored training and assessment programme will be delivered to support you throughout your Apprenticeship, (14 - 18 months including endpoint assessment) topics covered include:

• Introduction to Quality and Quality Management Systems
• Quality - Organisations and their Context
• Product and Service Life Cycle and Design
• Understanding and Delivering Customer Requirements
• Risk, Opportunity and Objectives
• Leveraging the value of Audits
• Driving Improvement
• Culture, Communication and Life-Long learning
• You may need to complete level 2 maths and English Functional skills (if you cannot evidence prior grades)

What is the expected career progression after this apprenticeship?

Internal progression or further degree apprenticeship.

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Presentation skills, Administrative skills, Number skills, Analytical skills, Logical, Team working, Creative, Initiative

Qualifications

GCSE or equivalent Maths and English (Grade 4/C or above) Essential

Things to consider

Experience required; • Understanding of ISO accreditations • Experience in delivery of auditing regime (programmed and targeted) • Proficiency in information gathering • Knowledge of LEAN tools & techniques " "Knowledge; Proficient in Microsoft Office Packages Personal qualities; • Promote actively best practices and continuous improvement • Operates diligently with professionalism considering a wider picture • Act with integrity by being open and honest • Always put customers at the heart of every task • Seek continuous professional development opportunities such as self-reflection, gathering information, producing personal development plans and keeping up to date on sector/organisation regulation • Previous good attendance"