Customer Services Executive

About the apprenticeship

Duties

The Company
The Moorhouse Group specialise in the provision of all types of Insurance Cover for Businesses. We pride ourselves in being a leading provider throughout the Commercial Market, of policies that may be unique to customers Business needs. We are an innovative, high technology company moving forward with innovative systems in the Industry.
We are committed to creating a working environment where people can flourish and find the freedom to fulfil their potential. You'll be joining a specialist company with a reputation for delivering a first-class service, offering a range of products to their valued customers.

The Role: This role is all about delivering excellent customer service to our customers through a multi skilled team. As a Customer Service Executive in our Customer Service Team you will communicate with customers through methods such as Web Chat, Inbound calls, email, text message to name just a few.
The aim is to deliver outstanding customer service to customer contacting us through our inbound and outbound channels, drive service and manage customer queries promptly.

Additional information

What's on Offer
Permanent full time roles available
We offer a very competitive salary starting at £19,500+ per annum (depending on experience)
Enhanced holidays starting at 23 days, which increases to 25 days with service, plus bank holidays.
Sponsorship for Professional Qualifications
Healthy work/life balance
Optimised Health Plan
Smart Casual dress
Company Social and Charity Events
Free On-site parking
Job Types: Full-time, Permanent
Salary: From £19,500.00 per year
Benefits:
Company events
Company pension
On-site parking
Private medical insurance
Referral programme
Schedule:
8 hour shift
Monday to Friday
Ability to commute/relocate:
Caerphilly, CF83 3HU: reliably commute or plan to relocate before starting work (required)
Education:
A-Level or equivalent (preferred)
Experience:
Customer service: 1 year (required)
Shift availability:
Day shift (required)
Work Location: One location

Requirements

Skills

About you
You are passionate about helping customers and driving sales through excellent customer service. You are efficient, highly organised and accurate in your work. You possess excellent written and verbal communication skills and have experience of working to strict deadlines. Whilst you are able to work autonomously with support from your Manager when needed, you are a team player who is eager to support your colleagues and prepared to roll your sleeves up and get stuck in wherever needed to help the business grow.

Qualifications

Education:
A-Level or equivalent (preferred)
Experience:
Customer service: 1 year (required)

Language

Welsh Spoken Skills: No Welsh Written Skills: No

Course details

Training provider:
Educ8

Training provider course:
Customer Service Level 2

About the employer

The Moorhouse Group
Barclay House
2-3 Sir Alfred Owen Way
Caerphilly
Caerphilly
CF83 3HU

Disability confident

Yes, we are part of the Disability Confident Scheme from the UK Department for Work and Pensions.

Please note that all apprenticeships are open to everyone. However, some organisations have worked to achieve Disability Confident accreditation. You should always apply for the apprenticeship you feel best suited to.

Interview arrangements

To be confirmed