What will the apprentice be doing?
What training will the apprentice take and what qualification will the apprentice get at the end?
- Manage customer experience and be a customer advocate. Our aim is to make the customer experience as effortless as possible
- Support, manage and monitor network and customer services
- Supporting customers during European Business hours, receiving, and resolving customer issues via phone, email, and web-based portals
- Other duties as assigned
What is the expected career progression after this apprenticeship?
- Level 4 Network Engineer Apprenticeship Standard
Requirements and prospects Desired skills and personal qualities
Communication skills, IT skills, Attention to detail, Organisation skills, Problem solving skills, Administrative skills, Analytical skills, Logical, Team working, Creative, Initiative, Flexibility, Microsoft Office Skills Qualifications
GCSE or equivalent English (Grade 5) Essential
GCSE or equivalent Maths (Grade 5) Essential