IT Apprentice – Customer Support Engineer

Why RM Education?

A leading provider of technology for learning to schools, colleges and universities across the UK. They deliver everything educational establishments need to deliver technology-enabled learning. They don't just sell their own products, they provide and help manage all the leading technology brands and have close relationships with all the major hardware, software and freeware providers. In addition, through their Education Resources companies they deliver high quality resources for Early Years, Primary and SEN settings. They also work with assessment bodies throughout the UK and internationally providing exam marking solutions.

• Salary - £12,000 per annum
• Working hours - Monday -Thursday 8:30am – 5pm & Friday 8:30am - 4:15pm

Interested? Apply Today!

What's Involved?

A leading provider of technology for the education sector is looking for a hardworking and motivated individual with a strong interest in technology to work within their busy IT department. You will be working full time while working towards your Technical Apprenticeship in IT & Telecommunications. Your duties will include:

• Provide telephone technical support to South Lanarkshire Council Establishments, providing advice and problem solving expertise on technical problems and queries.
• Problem resolution will be mainly using remote tools such as NetOp or Centrastage.
• Providing support to site visits may also be required.
• Ensure systems are updated on a real time basis including detailed and accurate call notes.
• Customer devices are primarily connected to our CC4 networks although there are some standalones.
• Ensure calls are progressed and closed in line with contracted service level agreements.
• Escalate any issues on call progression or customer issues. (Some equipment handling may be required)
• Provide support for site visits to schools to resolve problems which we are unable to address remotely. (Equipment will require to be handled)
• Participate in project work such as installations and software rollouts.
• Process Improvement – identify and deliver improvements in tools/processes to maximise efficiency and customer satisfaction

What do they need from you?

• Strong organisational skills
• Attention to detail
• Self-confidence and articulate
• Professional attitude and presentatio

Future Prospect

• Your salary will be reviewed upon completion of your apprenticeship program.

Important Information

“QA’s apprenticeship programs may be funded in part by the European Union through the European Social Fund, which supports the development of employment opportunities and a skilled workforce.”

For more information about QA Apprenticeships, please visit our website. Note: This advert may close early if a suitable candidate is found before the advertised close date is reached.