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IT Service Desk Apprentice

QA Apprenticeships
City of Edinburgh
£15,000 per annum
Closing date
20 Jun 2023

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Supply Chain & Transport, Unspecified
Role Type
Start Date

Job Details

Are you looking to begin a career in IT?

Menzies Distribution are looking for an eager individual to join their IT service desk.

You will be involved in all different aspects of the IT service desk and will complete an SCQF level 6 apprenticeship. Reporting to the Service Desk Manager, you will be responsible for handling IT queries from the distribution business into the Service Desk. The positions are based in Edinburgh Park and remote with analysts working from home on a rotational basis.

  • Salary - £15,000 per annum
  • Working hours - First 6 months 9-5 M-F, extend to shifts between 7am & 7pm

If this sounds like the role for you apply below to express your interest.

What will I be doing?

  • Process tickets on the Service Now system and carry out 1st & 2nd line fixes
  • Responding to and processing all incoming emails into the Service Desk central mailbox
  • Ensuring all tickets are logged and tracked in the service management platform, service now.
  • 1st line support and first-time fix for common incidents/requests
  • Fulfilling order requests and raising Purchase Orders 

What skills do I need?

  • Excellent telephone manner
  • Ability to problem solve
  • Ability to work independently and as part of a team
  • Excellent written and verbal communication skills
  • An interest and a passion for IT


  • Chance to work with a vastly experienced team and a large organisation
  • Salary increases after 1st and 2nd year

Important Information

“QA’s apprenticeship programmes may be funded in part by the European Union through the European Social Fund, which supports the development of employment opportunities and a skilled workforce.”

For more information about QA Apprenticeships, please visit our website. Note: This advert may close early if a suitable candidate is found before the advertised close date is reached.


QA Apprenticeships is the first Ofsted 'Outstanding' rated IT apprenticeships provider, as well as 3-time consecutive winner of Apprenticeship Programme of the Year (2012, 2013 and 2014). According to Ofsted, we deliver "world-class" apprenticeship programmes with "exceptionally well qualified" staff. Most of our apprentices "deliver a high standard of work for their employers and exceed expectations, often finding better ways of working and reducing costs".

Why choose QA Apprenticeships?

  • The first IT apprenticeships business rated Ofsted Outstanding
  • 100% of QA apprentices have jobs from day one of their 12–14 month apprenticeship programmes
  • 94% of QA apprentices secure permanent employment after completing; this is 20% higher than the national average (National Apprenticeship Service 2012)
  • We have won the coveted Apprenticeship Programme of the Year award for three consecutive years at The Learning Awards 2012, 2013 & 2014
  • Leading apprenticeship partner for Microsoft, Oracle, HPE, Cisco and Association of Project Management


Find Us
Rath House 55-65 Uxbridge Road

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