IT Service Desk Apprentice

Are you looking to begin a career in IT?

Menzies Distribution are looking for an eager individual to join their IT service desk.

You will be involved in all different aspects of the IT service desk and will complete an SCQF level 6 apprenticeship. Reporting to the Service Desk Manager, you will be responsible for handling IT queries from the distribution business into the Service Desk. The positions are based in Edinburgh Park and remote with analysts working from home on a rotational basis.

• Salary - £15,000 per annum
• Working hours - First 6 months 9-5 M-F, extend to shifts between 7am & 7pm

If this sounds like the role for you apply below to express your interest.

What will I be doing?

• Process tickets on the Service Now system and carry out 1st & 2nd line fixes
• Responding to and processing all incoming emails into the Service Desk central mailbox
• Ensuring all tickets are logged and tracked in the service management platform, service now.
• 1st line support and first-time fix for common incidents/requests
• Fulfilling order requests and raising Purchase Orders 

What skills do I need?

• Excellent telephone manner
• Ability to problem solve
• Ability to work independently and as part of a team
• Excellent written and verbal communication skills
• An interest and a passion for IT

Benefits?

• Chance to work with a vastly experienced team and a large organisation
• Salary increases after 1st and 2nd year

Important Information

“QA’s apprenticeship programmes may be funded in part by the European Union through the European Social Fund, which supports the development of employment opportunities and a skilled workforce.”

For more information about QA Apprenticeships, please visit our website. Note: This advert may close early if a suitable candidate is found before the advertised close date is reached.