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Trainee Tech Support with a Desire for Product Development

CPR Global Tech
CPR Global Tech Unit E2 Lakeside Technology Llansamlet Swansea Swansea SA7 9FF
National minimum wage
Closing date
13 Jun 2023

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Role Type
Apprenticeship, Advanced
Start Date
About the apprenticeship


As a Trainee Tech Support with a Desire for Product Development, you will play a crucial role in assisting our clients with technical issues and providing exceptional customer service. Additionally, you will collaborate with our product development team to contribute to the creation and improvement of our software products. This role is designed to provide you with comprehensive training and exposure to various aspects of our business, allowing you to develop valuable skills in both tech support and product development.

Additional information

We are a dynamic and innovative technology company focused on providing cutting-edge solutions to our clients. We are seeking a highly motivated Trainee Tech Support professional with a passion for product development to join our team. This is an exciting opportunity for an individual looking to gain hands-on experience in both technical support and product development.



• Strong technical aptitude and a genuine interest in software development and product improvement.
• Excellent problem-solving and analytical skills, with the ability to troubleshoot complex issues.
• Strong communication skills, both written and verbal, to effectively interact with customers and internal teams.
• Solid organizational and time management abilities, with the capacity to prioritize tasks and meet deadlines.
• Demonstrated ability to work independently and collaboratively in a team environment.
• Familiarity with programming languages, software development methodologies, and debugging tools is a plus.
• Prior experience in customer support or a related role is advantageous but not required.
• A great personality and ability to work as part of a team.
• Comprehensive training and mentorship program to enhance technical and professional skills.
• Exposure to a fast-paced, dynamic work environment that encourages innovation and creativity.
• Opportunity to work with cutting-edge technologies and contribute to the development of innovative software / hardware products.
• Factory visits plus exhibiting in international countries promoting products.
• Room for growth and advancement within the company based on performance and aptitude.
• Competitive salary package and benefits.




Welsh Spoken Skills: No Welsh Written Skills: No

Course details

Training provider:
Gower College Swansea

Training provider course:
IT, Software, Web and Telecoms.

About the employer

CPR Global Tech
Unit E2 Lakeside Technology

Disability confident

No, we are not part of the Disability Confident Scheme from the UK Department for Work and Pensions.

Please note that all apprenticeships are open to everyone. However, some organisations have worked to achieve Disability Confident accreditation. You should always apply for the apprenticeship you feel best suited to.

Interview arrangements

Teams / Face to face

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