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Business Admin Apprentice L3

Hilton Hotel
London (Greater)
£23,000 per year
Closing date
30 Jun 2023

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Sales / Customer Service
Hospitality & Travel
Role Type
Start Date
12-18 months

Job Details

WELCOME TO A WORLD OF OPPORTUNITIES - No two days or two hotels are the same, but our spirit and passion for hospitality always brings all our teams together to create a culture of inclusiveness, positivity and drive to achieve our common goal. “To share the light and warmth of hospitality”. With amazing training, resources and support from both managers and colleagues, there is always an opportunity to develop and grow. .


As a Business Development Administrator Apprentice with Hilton you will be working towards a Business Development Apprentice Level 3 Apprenticeship standard over the course of 18 months. 


Benefits and Pay


·£23,000 per year


·Travel and food discounts: 30 discounted hotel nights per year plus 50% off Food & Beverage (subject to individual outlets)


·Free meals on duty


·Holiday: 28 days including bank holidays (increasing yearly)


·Pension scheme


·High street discounts: with Perks at Work


·Grow your career and Personal Development: programmes designed to support your career


·24/7 access to Employee Assistant Programme (EAP) & Wellbeing Hub


·Dedicated 1-2-1 support throughout your apprenticeship


·Functional Maths and English skills offered alongside the programme




What will I be doing?


An Apprentice  will be required to undertake all reasonable duties as assigned by the Supervisors and Managers Specifically, you will be responsible for performing the following tasks to the highest standards: you will work with Guests, customers and the commercial team to respond to enquiries and booking requests in a prompt and professional manner.


Specifically, you will learn to perform the following tasks to the highest standards:


·Manage telephone, fax and email enquiries in a prompt and professional manner and in accordance with company standards ensuring accuracy and attention to detail at all times


·Support the commercial with various admin related tasks and reporting


·Produce quotations and written confirmation to all clients


·Monitor customer satisfaction regularly and resolve any outstanding issues to ensure future business


·Maintain a thorough understanding of hotel facilities and processes, and contribute to a culture of high quality standards for relationship building, customer service, selling techniques, and billing and processing contracts


What are the desired skills?


To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:


Positive attitude Good communication skills and attention to detail Committed to delivering a high level of customer service Ability to work on your own or in teams The ability to deal with enquiries in a professional and polite manner What are the desired personal qualities?


A passion for hospitality Willingness to learn The ability to stay calm under pressure Excellent grooming standards Ability to work in a fast-paced environment


WELCOME TO A WORLD OF OPPORTUNITIES – No two days or two hotels are the same, but our spirit and passion for hospitality always brings all our teams together to create a culture of inclusiveness, positivity and drive to achieve our common goal. “To share the light and warmth of hospitality”.

Whether you are looking to kick start or develop your career, Hilton will provide you with several career growth and learning opportunities.


Here at Hilton, our thing is hospitality and maybe it’s yours too. Hilton offers you the freedom and flexibility of finding that one thing that you can turn into an exciting career.

Our Team Members named us a great place to work in 24 countries including #3 in the UK and #1 in Ireland.

Each year, we ask our Team Members what excites them most about working at Hilton so we can build on the positive aspects of their experiences at work. Here’s what they have said:

The people I work with

When you pursue a career at Hilton, you’re part of a unique global enterprise characterised by the closeness of its team members.

Opportunities to grow my career

With us, you can find the opportunity at every step of you career that fits your unique skills and passions. We offer award winning programmes for apprenticeships, internships and graduates.

• Pride in the Hilton brand

Diversity is at the core of our Vision, Mission, and Values. We are committed to an inclusive workforce that fully represents many different cultures, backgrounds and viewpoints.

• Connection with guests/customers

Team Members in our hotels work at the heart of our mission to be the most hospitable company in the world. Hilton has impacted billions of lives and thousands of communities around the world, bringing people and cultures together while expanding horizons and opportunities.

• Meaningful and fun work

Thrive at Hilton is our Team Member Value Proposition. It supports the well-being and performance of our Team Members with innovative programmes.

• Special and Unique Benefits

Hilton offers you and your family the chance to take that dream vacation with our “Go Hilton Travel Discount Programme” with deep discounts at our hotels around the world.  




Hospitality Integrity Leadership Teamwork Ownership Now


Find Us
179-199 Holland Park Ave
W11 4UL
United Kingdom

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