Business Admin/Customer Service apprentice with Christal Communications Limited

Duration of Apprenticeship:

 15 Months

Job Description:

General Responsibilities:-

First point of contact for all field/desk sales at any stage of the sales process

Ensure paper quality maintains BT standards / requirements

End to end management of all sales orders

Take inbound calls and promptly identify resolution – delegate to the relevant team member and or relevant BT department to resolve.

Manage/resolve order discrepancies

CRQ completion ( reporting and commission)

Work closely with other BT departments to ensure all areas are explored to get the correct result for the customer

Constructively work as part of one team. Feeding back discrepancies, sharing ideas and working closely with the sales team.

Work closely to support the management team, taking on adhoc tasks when required

Utilise BTLB resources and the BT brand to achieve results for the business and for the customer.

To contribute positively to your own personal development through participation in

coaching, training, and job shadowing

Roles & Responsibilities

Complete weekly checks on all orders - ensure they are reporting correctly

Update projects sat in your queue – assist in anyway required to ensure that the projects fulfil - including contacting customers / BT where required.

Manage each project through to completion – ensuring that the payments made to the business are correct. – Queries raised into BT for any missing or incorrect payments.

Raise Sales orders

General daily support to the sale team

Training Provided:

As a Business Administration Apprentice with BPP, you will undertake the Business Administrator Level 3 Advanced Apprenticeship.

The apprenticeship will be delivered through a blend of live online learning, pre-recorded lectures and workplace support.

Qualification Requirements:

 5 GCSE's including English and Maths, Grade 4/C and above

Personal Qualities & Skills:

Excel

Word

Attention to Detail and Accuracy

Our Values are - Trust, Responsibility, Integrity, Adaptability and Discipline. If you match these values and they are important to you, then this is the right environment for you.

Future Prospects:

The Company is expanding from 32 employees to 64 Employees. The Sales Support team will grow so we will be looking for Permanant full time members and potentially Team leaders longer term.