SSCL Customer Service Apprenticeship

About the apprenticeship

Duties

• Providing business critical support services to large Government clients such as the Ministry of Justice and Defence, Home Office, Department for Work and Pensions and the Met Police
• Answering incoming calls and responding to emails, handling queries with integrity and ensuring information is logged accurately and efficiently
• Making a difference to everyday lives by providing outstanding customer service to key public sector clients
• Continually learning and developing your knowledge and experience, working across different departments, and gaining exposure to different clients and systems

Additional information

Are you looking to kickstart your career in an award-winning organisation? Have you just left education, or looking for a change of career?

The Customer Service Apprenticeship is a 15-month program, which will combine work and education, allowing you to gain a formal qualification, as well as hands-on experience.

This is an incredible opportunity to join one of the UKs Best Workplaces!

We are not about sales targets or cold calling; we are about providing an exceptional service to our customers!
What's in it for you:
• Starting salary £19,305, increasing to £21,500 upon successful completion.
• 25 days holiday allowance, plus bank holidays
• Generous company pension contribution.
• Automatic enrolment into a Health Cash Plan to support your health & well-being.
• 3% fund to buy the benefits you want or take as cash
• Up to 3 days paid volunteering per year
• Discounts on circa 1600 retailers

Requirements

Skills

What you'll bring:
• Ideally you will hold an English and Maths GCSE (or equiv.) at Grade C/4 or above, or a willingness to work towards functional/essential skills certification.
• You will be an excellent communicator who enjoys speaking to people and is confident when speaking on the phone
• A natural curiosity with good attention to detail and ability to organise and prioritise various tasks
• A strong sense of empathy to understand the needs of your customer and the resilience to get the job done
• 5 years residency within the UK and comfortable going through a Security Clearance process

Qualifications

• Ideally you will hold an English and Maths GCSE (or equiv.) at Grade C/4 or above, or a willingness to work towards functional/essential skills certification.
You will NOT be eligible for the apprenticeship if you have:
• Completed a degree in any field or currently receiving any Government funding for another qualification; or
• Previous customer service experience or qualifications, however please visit our SSCL careers pages on www.sscl.com for suitable opportunities

Language

Welsh Spoken Skills: No Welsh Written Skills: No

Course details

Training provider:
Apprenticeship Learning Solutions Ltd

Training provider course:
Customer Service Level 2 Apprenticeship

About the employer

SSCL Newport
Pheonix House
Celtic Spring Business Park
Newport
Newport
NP10 8FZ

Disability confident

Yes, we are part of the Disability Confident Scheme from the UK Department for Work and Pensions.

Please note that all apprenticeships are open to everyone. However, some organisations have worked to achieve Disability Confident accreditation. You should always apply for the apprenticeship you feel best suited to.

Interview arrangements

By applying for the apprenticeship programme, you are giving consent for us to share your details with our apprenticeship providers (ALS Training) who may contact you by email and/or telephone to gather more information as part of our SSCL recruitment process. If you require any adjustments to the recruitment process, to enable you to perform to the best of your ability, please let us know when completing your application Your next steps: 1. Applications close on 30th June 2023*, so please apply online by clicking on the apply now button and upload your CV. 2. Once you have applied online, you will be contacted by our recruitment team to complete an online eligibility questionnaire. If needed, you may be contacted by our apprenticeship training provider, ALS Training Ltd, to discuss your application in more detail.** 3. If you pass apprenticeship eligibility, you will be contacted by the SSCL Recruitment Team via telephone to discuss the opportunity in more detail. 4. As part of the recruitment process we will ask you to complete a short Aptitude test, this will give us insight into your suitability for the role and give you an understanding of some aspects of the job 5. You will be invited to attend an Interview and Information Day on XXXX. As part of this day you will meet some people from the business who can tell you more about the program. You will also have an interview where we can understand more about you and your interest in the role - this is your chance to ask us questions! * Should we receive high volumes of applications we reserve the right to close  the advertisement earlier than planned.  ** By applying for the apprenticeship programme, you are giving consent for us to share your details with our apprenticeship providers (ALS Training) who may contact you by email and/or telephone to gather more information as part of our SSCL recruitment process.