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IT Support Apprentice

QA Apprenticeships
EH28 8PH, Newbridge
£14,000 per annum
Closing date
19 Jun 2023

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Technology, Telecommunications
Role Type
Apprenticeship, Advanced
Start Date
12-18 months

Job Details

Employer description:

VPZ are the UK's number 1 retailer of quality electronic cigarette and vaping merchandise. They have an exciting opportunity to join their IT support team in Edinburgh and kickstart a career in IT!

Vacancy description:

As part of your daily role you will support the IT team doing the following:

  • Respond to customer queries and requests via a number of methods including phone calls, email and support tickets
  • Provide First Contact Resolution by troubleshooting whenever possible using the knowledge base and other tools at your disposal
  • Identify repeat incidents and highlight potential process improvements
  • Build and maintain good working relationships with all teams across the organisation
  • Setting up and configuring hardware
  • Meet goals and KPIs as set by the line manager
  • Ensure all work carried out by VPZ adheres to internal and external audit requirements, business regulations, and service level agreements. interests of the customers and treat them fairly
  • Observe proper standards of market conduct
  • Helping set up new stores IT systems

If you are interested in starting your IT career and receiving a work based qualification at the same time APPLY NOW!

Salary: £14,000 per annum

Working hours: 37 hours per week.

Desirable skills:

  • Strong communication skills
  • Customer service skills

Personal qualities:

  • Hard worker
  • Team player
  • Friendly
  • Willingness to learn

Desired qualifications:

Open to qualifications that show an interest in IT / technology, amazing training will be provided but a base interest in important in the role.

Future prospects:

VPZ are proud to support apprentices to progress to more senior roles after completing their course, should this be suitable.

Important information:

“QA’s apprenticeship programmes may be funded in part by the European Union through the European Social Fund, which supports the development of employment opportunities and a skilled workforce.”

For more information about QA Apprenticeships, please visit our website. Note: This advert may close early if a suitable candidate is found before the advertised close date is reached.


QA Apprenticeships is the first Ofsted 'Outstanding' rated IT apprenticeships provider, as well as 3-time consecutive winner of Apprenticeship Programme of the Year (2012, 2013 and 2014). According to Ofsted, we deliver "world-class" apprenticeship programmes with "exceptionally well qualified" staff. Most of our apprentices "deliver a high standard of work for their employers and exceed expectations, often finding better ways of working and reducing costs".

Why choose QA Apprenticeships?

  • The first IT apprenticeships business rated Ofsted Outstanding
  • 100% of QA apprentices have jobs from day one of their 12–14 month apprenticeship programmes
  • 94% of QA apprentices secure permanent employment after completing; this is 20% higher than the national average (National Apprenticeship Service 2012)
  • We have won the coveted Apprenticeship Programme of the Year award for three consecutive years at The Learning Awards 2012, 2013 & 2014
  • Leading apprenticeship partner for Microsoft, Oracle, HPE, Cisco and Association of Project Management


Company info
Rath House 55-65 Uxbridge Road

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