What will the apprentice be doing?
This apprentice will learn to analyse problems, identifying the cause and using judgement to restore function in line with University AV and IT standards. The apprentice will learn to communicate complex AV and IT technical problems and requirements in an understandable fashion to non-technical staff, including Department managers, academic and administrative staff.
Main duties the apprentice will learn:
Extron processing and control systems
- General Diagnosis/Repair/Configuration/Test/Commission
- Program changes/updates are made once an item has been swapped out within the room.
- Ensure the Extron inventory is kept up to date using LRAT preferred method of data collection.
- Monitoring GVE - keeping track of feedback (lamp hours) from devices and ensuring correct settings are in place, for example - switch off times.
- Working with Store Technician to help manage a sustainable Extron stock level.
- Working with IT/AV Support Specialist to help maintain and upkeep of the GVE server with firmware rollouts and other tasks etc.
- Digital Signage hardware and platform,
What training will the apprentice take and what qualification will the apprentice get at the end?
- School owned rooms.
- Centrally Managed rooms.
- Conference support
- Liaising with customers' needs and meeting the specified requirements.
- Ensuring the correct equipment is booked and is of specification to meets the users' needs.
- Ensuring equipment is booked, informing manager of any issues that may impact the booking.
- Ensuring equipment is set up and monitored by Officer with assistance from Assistant if needed?
- Calm demeanour during the event ensuring any fault is resolved quickly and efficiently.
- Lecture Capture
- Faults detected and reported to be logged onto ServiceDesk and fixed quickly by the AV Technicians. Resolution could include DSP adjustment, equipment replacement, programming of presets and reconfiguration.
- Secondary duties
- Reactive response to Helpline calls
- Working alongside the team for helpline response maintaining the agreed 10-minute SLA.
- Non frequent/Frequent equipment room checks
- Room checks using the agreed LRAT SLA.
- General delivery/setup/collections
- General day to day LRAT booking support.
- General technical support sessions
- General 5min/full session tech supports using the required team members as necessary.
- Small scale and retro installations/upgrades
- Upgrades to the AV and IT in teaching and meeting rooms and spaces.
- Testing new and relevant hardware solutions.
- Small installations for school owned rooms and offices.
- Storeroom stock advice to store person
- Working with the store person ensuring stock is used in a timely manner keeping the minimum levels on shelfs.
- Notify store person of any consumable/tools/cables etc that are needed.
You will study off the job with our chosen provider covering the following modules:
• On-site Event Production
• Video Technology
• Audio Capture
• System Design
• Online Events & Conferencing
• Professionalism & Communication
• Video Installation and Live Operation
• Audio Mixing and Mastering
• System Technology Application
• AV Networking
• Professional Development
• Practical Research
These will be delivered remotely and we will support you to embed the knowledge and skills you learn in your day to day role. These sessions are delivered through day release.What is the expected career progression after this apprenticeship?
You are likely to be able to progress into a full Audiovisual Technician role.
Requirements and prospects Desired skills and personal qualities
Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Administrative skills, Number skills, Analytical skills, Logical, Team working, Initiative, Non judgemental, Patience Qualifications
GCSE or equivalent English (Grade C or above (4-9)) Essential
GCSE or equivalent Maths (Grade C or above (4-9)) Essential
A Level or equivalent Any relevant (Grade Pass) Essential