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Diabetes Reception Apprentice

NHS England Apprenticeships
Competitive salary
Closing date
17 Jun 2023

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Job Details

Job summary

To provide clerical, administration and reception support to the Diabetes Centre. This is an apprenticeship training role where you will completes tasks which are mentioned in this job description and this will increase throughout your apprenticeship journey. This job role will be a supervised and you will be allowed time to complete your apprenticeship during your working hours.

This post is part of a professional multi-skilled team working within the Diabetes Centre. The key responsibilities of this role are the efficient receptionist and administration duties with strict adherence and compliance to the Trust Access Policy.

***Preference will be given to internal Trust staff, as well as 'Priority' and 'At Risk' status including NHS At Risk staff throughout Devon who are able to display recent relevant experience as dictated by the Person Specification.***

Main duties of the job

  • The jobholder would be trained on the job through a combination of instruction and practice and by attending Casenote, Data Protection and iPMS training.
  • To ensure that a firm understanding is obtained of Trust Waiting List & Access policies and be able to work to this guidance.
  • To ensure that all administration processes are dealt with in accordance with Trust and MOD Waiting List Policies.
  • To ensure the successful management of patients who are referred to the Trust while waiting for treatment within department of health waiting list targets.
  • To ensure that a clear understanding is obtained surrounding Data Quality, Data Protection and Patient Information Management System (iPMS) and be able to work within these guidelines at all times.
  • To ensure that an Individual Performance Review is obtained from the Clinical Administration Manager on an annual basis.
  • To ensure that any loose documents are filed in the appropriate section and to tidy and repair damaged Health Record Folders.
  • To ensure front sheets and labels are produced for all new patients and that these have referral letters, clinical record sheets and outcome forms.
  • To attend meetings with all levels of staff to provide updates and any required changes.
  • To assist in informal training by showing other members of staff, locums or NVQ students the job as requested.
  • To receive and deal with confidential telephone enquiries from patients and be able to handle patients' complaints. Patients may be

About us

We are a people business - where every member of staff matters and can make a difference. Patients are at the heart of everything we do. Joining University Hospitals Plymouth NHS Trust means becoming part of a team of dedicated staff, who are committed to leading the way through innovation, clinical excellence and great customer care. The Trust has great opportunities for career development in a highly progressive working environment. We offer all of this in a vibrant, modern city with a historic reputation for adventure. PLEASE NOTE THAT ALL COMMUNICATION WILL BE ELECTRONIC, PLEASE CHECK YOUR EMAIL ACCOUNT REGULARLY. If you have any issues with applying online and need additional support including reasonable adjustments with the application process please contact the recruitment team on 01752 432100. We recognise that work life balance is important for our colleagues and so we invite requests from applicants around less than full time/flexible working for our advertised roles. Please contact the recruiting manager to discuss this prior to your application submission. We commit to giving this full consideration in each case. We encourage people from diverse backgrounds to apply for our roles, as diversity strengthens our teams. It is sometimes necessary to close vacancies before the closing date. If you have not heard from us within 4 weeks of the closing date, please assume that you have not been shortlisted.

Date posted

06 June 2023

Pay scheme



£10,296 a year £10,296 Per Anum




15 months

Working pattern


Reference number


Job locations

University Plymouth Hospitals

Derriford Road




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