Customer Service Apprenticeship Programme
- Employer
- Legal and General
- Location
- Legal and General The Interchange Cardiff Central Square Cardiff Cardiff CF10 1FS
- Salary
- 22000
- Closing date
- 19 Jun 2023
View more
- Specialism
- Sales / Customer Service
- Sector
- Unspecified
- Role Type
- Apprenticeship, Advanced
- Start Date
- Ongoing
- Duration
- Undisclosed
You need to sign in or create an account to save a job.
About the apprenticeship
Duties
• The tasks are varied, meaning you'll be talking to colleagues and customers regularly. It's important to note that this role is a hybrid role which will involve administrative work or processing work and you will be talking to customers on the phone too.
• Dealing with all correspondence from our internal and external customers, keeping them up to date on progress to ensure next stages are understood.
• Maintaining scheme data, administering, and updating individual customer and client records.
• Collaborating with other team members to ensure that customer enquiries and issues are resolved quickly and efficiently.
Additional information
• To qualify for the programme, you must be aged 16 or over and reside in Wales.
Requirements
Skills
• People who love helping people! People who are straightforward, ambitious, authentic, collaborative, and purposeful.
• Strong communication and administration skills and passion to support customers, whatever their personal circumstances.
• Confidence in using a desktop or laptop and experienced in using MS Office.
Qualifications
• To qualify for the programme, you must be aged 16 or over and reside in Wales.
Language
Welsh Spoken Skills: No Welsh Written Skills: No
Course details
Training provider:
Apprenticeship Learning Solutions Ltd
Training provider course:
Level 2 Financial Services
About the employer
Legal and General
The Interchange
Cardiff Central Square
Cardiff
Cardiff
CF10 1FS
Disability confident
Yes, we are part of the Disability Confident Scheme from the UK Department for Work and Pensions.
Please note that all apprenticeships are open to everyone. However, some organisations have worked to achieve Disability Confident accreditation. You should always apply for the apprenticeship you feel best suited to.
Interview arrangements
Phone Interview and Immersion Day which will be a full day interview Interview and immersion day: Brunel House 2 Fitzalan Road, Cardiff C24 0EB
Duties
• The tasks are varied, meaning you'll be talking to colleagues and customers regularly. It's important to note that this role is a hybrid role which will involve administrative work or processing work and you will be talking to customers on the phone too.
• Dealing with all correspondence from our internal and external customers, keeping them up to date on progress to ensure next stages are understood.
• Maintaining scheme data, administering, and updating individual customer and client records.
• Collaborating with other team members to ensure that customer enquiries and issues are resolved quickly and efficiently.
Additional information
• To qualify for the programme, you must be aged 16 or over and reside in Wales.
Requirements
Skills
• People who love helping people! People who are straightforward, ambitious, authentic, collaborative, and purposeful.
• Strong communication and administration skills and passion to support customers, whatever their personal circumstances.
• Confidence in using a desktop or laptop and experienced in using MS Office.
Qualifications
• To qualify for the programme, you must be aged 16 or over and reside in Wales.
Language
Welsh Spoken Skills: No Welsh Written Skills: No
Course details
Training provider:
Apprenticeship Learning Solutions Ltd
Training provider course:
Level 2 Financial Services
About the employer
Legal and General
The Interchange
Cardiff Central Square
Cardiff
Cardiff
CF10 1FS
Disability confident
Yes, we are part of the Disability Confident Scheme from the UK Department for Work and Pensions.
Please note that all apprenticeships are open to everyone. However, some organisations have worked to achieve Disability Confident accreditation. You should always apply for the apprenticeship you feel best suited to.
Interview arrangements
Phone Interview and Immersion Day which will be a full day interview Interview and immersion day: Brunel House 2 Fitzalan Road, Cardiff C24 0EB
You need to sign in or create an account to save a job.
Get job alerts
Create a job alert and receive personalised job recommendations straight to your inbox.
Create alert