IT Infrastructure Technician Apprentice

West Midlands
01 Feb 2019
14 Feb 2019
Start Date
We are looking for an Apprentice who will be passionate about IT with a 'can do' attitude and willingness to learn as much as possible about the technologies involved in their role. The principal tasks centre on answering calls from customers and assisting with any technical problem they may have as well as manual work where required.

This is an IT support role and will be supporting the customers in the business by:

* Answering customer support phone calls

* Problem fixing using our remote control software

* Typically fixing problems with laptops/desktops/servers (all Windows operating systems)

* Building and configuring new laptops/desktops for customers

* New software rollouts

* Help with customer migrations to cloud services

Desired skills

You will have:

* An interest in computing, particularity Windows operating systems

* Understanding of computer hardware

* Any customer facing experience an advantage

* Good clear communication skills essential for remote support work

Personal qualities

You will have:

* As the first point of contact for our customer's, good clear communication skills are essential for this role

* Enthusiasm and willingness to learn new skills

Working week

* Monday - Friday: 8.30am - 5pm

* Total hours per week: 37.50

Weekly wage:GBP168.75

Training to be provided

* Level 3 Infrastructure Technician Apprentice qualification together with on site training by the employer.

* For those starting at Advanced (Level 3), the expected duration would be 15 months. There is an opportunity to progress on to the Higher Apprenticeship (Level 4) and ultimately on to a Degree Apprenticeship.

Knowledge Modules include:

* KM1 Networking and Architecture

* KM2 Mobile and Operating Systems

* KM3 Cloud Services

* KM4 Coding and Logic

* KM5 Business Process

* MTA Networking

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