Customer Service Apprenticeship

Key Training
Newcastle Upon Tyne, Tyne and Wear
£150 per week
05 Feb 2019
05 Mar 2019
Start Date
12-18 months

Apprenticeship summary

Working week

  • Monday-Friday 9am-5:30pm Total hours per week: 37.50

Weekly wage

  • £150.00

Expected apprenticeship duration

  • 13 months

Apprenticeship level

  • Intermediate Level Apprenticeship

Vacancy description

Vacancy description

  • To enable safe and efficient receipt, movement and storage of goods in warehouse
  • To assist in the management and audit of stock in the warehouse by good housekeeping and maintenance of quality control procedures
  • To work as part of a team with drivers to load and unload materials in timely fashion
  • To show courtesy and be helpful to customers/suppliers when collecting, delivering or returning materials to warehouse.
  • Maintain a safe workplace without risk to health by proper and timely assessment of risks to health and safety, and to implement measures and arrangements identified as necessary from the management.
  • Attend meetings and contribute to company strategy as required.
  • Any other duties as required by the company

Requirements and prospects

Desired skills

  • Ability to make efficient use of resources
  • High level of motivation
  • Good social skills
  • Attention to detail
  • Excellent communication skills
  • Ability to multi-task
  • Basic Numeracy and Literacy skills

Personal qualities

  • Sound knowledge of Microsoft packages
  • Ability to work independently and as part of small and busy  team
  • Responsible
  • Punctual
  • Efficient
  • Be able to use own initiative
  • Excellent telephone manner

Desired qualifications

  • Must have A-C GCSE grades (or equivelant) in maths English and ICT

Future prospects

Progression within the company

Training to be provided

  • Customer service practitioner qualification
  • In hosue training to be provided by the employer
  • Functional Skills in English, maths, and ICT to be provided by the training provider

Apprenticeship standard

  • Customer service practitioner