Claims Specialist Apprentice

Maidstone, Kent
£5.90 per hour
06 Feb 2019
06 Mar 2019
Start Date

Employer Description

Established in 2014, Orchard Administration is a third party claims handling company.  Starting with just two claims handlers, the team is now 9 people and growing.  Orchard Administration handle vehicle hire excess and motor excess claims.  With a global client base using a bespoke online claim platform which was designed in house.

Description of Vacancy

As a Claims Specialist, you will be assisting customers in all aspects of their claims process. This role involves a lot of interaction with the general public, suppliers and colleagues, therefore you must be a confident communicator and be able to deal with a variety of complex customer queries. If you have the right level of experience, this is a fantastic opportunity to demonstrate your claims handling skills. You will be helping to shape the way we efficiently handle our claim experience. Your responsibilities as a Claims Specialist would include but are not limited to inbound and outbound calls to clients, uploading and assessing documentation and liaising with third party companies on behalf of the client.

Respond to telephone calls in a professional manner.

Respond to emails promptly, professionally and with relevant and accurate information.

Respond to system “await admin” blog messages, and deal with all clients and third parties in a professional manner.

Register new claims via our claims platform and provide accurate and timely advice on the claim process to customers.

Validate claims by making sure that policy premiums have been paid and policy coverage is sufficient.

Review and validate documents supplied by customers and third parties. Gathering additional information such as receipts, photographs or valuations where required.

Assist with claim recoveries.

Assist with claim fraud investigations.

Authorise claim payments (settlement limit applies).

Refer doubtful, complex or high-value claims to a senior team member or claims manager.

Keep up to date with industry trends and continue to build on company and product knowledge

Keep accurate and up to date statistics on all claims activity as directed by the claims manager.

Other ad-hoc duties to assist in the day to day running of the office. Such as shredding, post, reviewing policies, emptying bins etc.


£5.90 per hour


The hours of work are Monday to Friday (no weekends or bank holidays), 9am – 5pm.

1 hour for lunch.

Desired Skills

Our customer service team are the ‘voice’ for our company, and so it is essential that candidates have:

An excellent grasp of the English language (additional languages will be a huge plus)

A confident telephone manner

Lightning speed typing skills

Superb attention to detail

High level of computer skills (being proficient in basic Microsoft Office applications (Outlook, Word, Powerpoint and Excel)

Ability to prioritise their own work load.


Personal Qualities




Proactiveness and flexibility are all essential qualities that we look for in our staff

Qualifications Required

A*-C Maths and English or equivalent


Training Provided

On the job training with the employer whilst working towards the Apprenticeship Framework – consisting of the Intermediate NVQ Level, Technical Certificate and Functional Skills if appropriate.

Regular work based assessments/observations carried out by Kent Training & Apprenticeships Tutor Assessor, to determine competency and meet with Awarding Body standards.

Important Information

The employer has asked that you do not contact them direct. Doing so could jeopardise your application. You will be responsible for your travel expenses to and from your place of work. Therefore, you must have the means to get to your place of work on a daily basis whilst waiting for your first wages to be paid.

KT&A: Kent Training & Apprenticeships are part of Kent County Council and are a leading training organisation with nearly 30 years successful experience. KT&A specialise in high quality work-based training, delivered by qualified staff with personal experience of working in the skill area they teach.

Similar jobs

Similar jobs