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Business Analyst Apprentice

QA Apprenticeships
SN6 8TY, Swindon
£18,000 per annum
Closing date
22 Sep 2023

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Technology, Telecommunications
Role Type
Apprenticeship, Higher
Start Date
12-18 months

Job Details

Employer description: 
Established in 1997, Prolinx is a UK-owned and based Small to Medium Enterprise (SME). We deliver secure hosting and managed services for both private and public sectors, this includes processing and managing data at UK Government Security Classifications. Our services include secure data and application hosting, remotely accessible collaborative working environments and tools, specialist Software, monitoring and network services and security services and consultancy.

We have our own UK Sovereign data centres, managed by appropriately vetted personnel.

We have an opportunity available for an eager candidate to gain valuable skills and experience as you join us to complete a Business Analyst - Level 4 Apprenticeship. 

A Business Analyst - Change Management Apprentice is required to fill a key role in a busy Change Management function, to oversee the progress of numerous Change Requests for multiple customers and to assist the Change Coordinator in administrating the Change Management function.

£18,000 per annum.

Routine duties include, but are not limited to:

  • Gain understanding of the Change and Service Operations processes
  • Day-to-day ticket management – Ensure all Changes are updated, and customers are kept informed on progress of their change. 
  • Organise, write agendas for, and attend Change Advisory Board meetings. Assisting the Change Coordinator, taking minutes
  • Acquire ITIL Training to level-up along a Change career-pathway

What we are looking for:
Essential skills and experience: 

  • User of MS Office toolset 
  • Fundamental grasp of basic IT or desire to attain the same 

Desirable experience: 

  • Previously worked within an IT/ Communications function 
  • IT educational achievement pre/college level 
  • Ability to obtain a Security Clearance to at least SC level 

Personal attributes:

  • Excellent communication skills – Including, but not limited to: 
  • Daily email communication 
  • Face-to-face meetings (internal and external) 
  • Attending conference calls 
  • Resilience 
  • Strong organisational skills under pressure, with the ability to prioritise based on business and customer needs 
  • Willingness to provide feedback and use initiative to improve processes 

Entry requirements:

  • Level 3 Qualification + at least 12 months of work experience* + robust onboarding plan (learner must work in the organisation for 3 months before signing up) 
  • OR business-related degree eg business, finance, economics, maths, etc. 
  • OR non-business-related degree + at least 6 months of work experience* 
  • OR existing staff member with 2+ years of work experience** 

*Work experience relates to any valid work experience
**Existing staff work experience should not be in a business analyst role

You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.

If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. 


  • 24 days Holiday plus Bank Holidays
  • Extra Leave rewarded at 2 and 5 Years Service
  • Pension Scheme
  • Cycle to Work Scheme
  • Healthcare Cash Plan
  • Retail Discount

Future prospects:
90% of QA Apprentices secure full-time employment after finishing their apprenticeship. 

Important Information:
QA’s apprenticeships are funded by the Education & Skills Funding Agency (ESFA), an executive agency of the Department for Education.
To be eligible for a Government funded apprenticeship you must have lived in the UK or European Economic Area (EEA) for the last 3 consecutive years.


QA Apprenticeships is the first Ofsted 'Outstanding' rated IT apprenticeships provider, as well as 3-time consecutive winner of Apprenticeship Programme of the Year (2012, 2013 and 2014). According to Ofsted, we deliver "world-class" apprenticeship programmes with "exceptionally well qualified" staff. Most of our apprentices "deliver a high standard of work for their employers and exceed expectations, often finding better ways of working and reducing costs".

Why choose QA Apprenticeships?

  • The first IT apprenticeships business rated Ofsted Outstanding
  • 100% of QA apprentices have jobs from day one of their 12–14 month apprenticeship programmes
  • 94% of QA apprentices secure permanent employment after completing; this is 20% higher than the national average (National Apprenticeship Service 2012)
  • We have won the coveted Apprenticeship Programme of the Year award for three consecutive years at The Learning Awards 2012, 2013 & 2014
  • Leading apprenticeship partner for Microsoft, Oracle, HPE, Cisco and Association of Project Management


Company info
Rath House 55-65 Uxbridge Road

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