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IT Service Desk Apprentice

QA Apprenticeships
Greater Manchester
£16,000 per annum
Closing date
17 Oct 2023

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Technology, Unspecified
Role Type
Start Date

Job Details

Employer description:
The Company specialise in audio branding providing a technically sophisticated and high quality product. The service desk aims to grow as a world class provider of support, providing innovative and sophisticated service, aligned with industry best practice and standards. 

The IT service desk is a vibrant and varied area that would provide a wide range of experience and development for the right candidate. 

As an IT Service Desk Apprentice, you will work in the companies IT Department where you will be supported throughout your apprenticeship by the team in learning the technical and soft skills required to support the business and yourself throughout your apprenticeship and be given all the necessary tools that other IT team members use. 

You will work as part of team of IT Technicians to provide IT services to a business of circa 750 employees. You will be assigned an IT buddy to help you at every stage of your apprenticeship. 

Main responsibilities:

  • Solve IT and application incidents
  • Work with ticket system (Service Desk Plus) and own tickets from start to end
  • Log and manage incidents 
  • Log and manage Services requests
  • Fix first line support issues over the phone
  • Be involved with hands on hardware fault and request resolution
  • Perform testing on new equipment and ensure ready for end user
  • Set up new starters to the business on the many company platforms - AD, Exchange, CRM, Telephone system etc.

Desirable skills: 

  • Good communication skills
  • Ability to work within a team
  • Great attention to detail
  • Strong work ethic and willing to go above and beyond 

Personal qualities:

  • Passionate about IT & Technology
  • Confidence to use own initiative for basic tasks
  • Good team-player
  • Customer focused
  • Ability to understand and work toward defined goals

Entry requirements:

  • 3 GCSE’s (or equivalent) at grades 4+ (A-C) in any subject 
  • GCSE Maths and English (or equivalents) at grades 3+ (D or above) 
  • Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject 

You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme. 

If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. 

For more information, please visit the UK ENIC website. 

Working week:

This position offers flexible shifts from 8am to 1am, which is great if you need a job that accommodates your schedule. If you want to ensure a safe commute, having your own transportation is strongly recommended, especially if you'll be working late shifts that end after 11pm.

However, if you don't have your own vehicle, we've got you covered. We'll arrange for a taxi service to take you home from the office when you're working the late shift.


  • Salary increase reviewed in line with performance against objectives at 6 months
  • The office overlooks Old Trafford football stadium & cricket ground and a tram stop is located close by
  • They are a young modern company with many employee perks such as - games room (Xbox, pool table), a bar and a hair/beauty salon, to name a few
  • They have numerous company events that all employees are invited to attend including Summer Soiree and Christmas Party

Future prospects: 
You will gain a permanent role and salary boost after successfully completing the apprenticeship. 

Important information: 
Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 30,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed. 
Apply now!


QA Apprenticeships is the first Ofsted 'Outstanding' rated IT apprenticeships provider, as well as 3-time consecutive winner of Apprenticeship Programme of the Year (2012, 2013 and 2014). According to Ofsted, we deliver "world-class" apprenticeship programmes with "exceptionally well qualified" staff. Most of our apprentices "deliver a high standard of work for their employers and exceed expectations, often finding better ways of working and reducing costs".

Why choose QA Apprenticeships?

  • The first IT apprenticeships business rated Ofsted Outstanding
  • 100% of QA apprentices have jobs from day one of their 12–14 month apprenticeship programmes
  • 94% of QA apprentices secure permanent employment after completing; this is 20% higher than the national average (National Apprenticeship Service 2012)
  • We have won the coveted Apprenticeship Programme of the Year award for three consecutive years at The Learning Awards 2012, 2013 & 2014
  • Leading apprenticeship partner for Microsoft, Oracle, HPE, Cisco and Association of Project Management


Company info
Rath House 55-65 Uxbridge Road

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