**Job Title: Transport Controller / Account Manager**
**Company:** National Couriers Direct
**Location:** Remote Role
National Couriers Direct is a leading same-day courier company with a reputation for delivering exceptional service to our clients. We are currently seeking a highly motivated and organized Transport Controller / Account Manager to join our team. In this role, you will play a crucial role in managing our courier operations and building and maintaining strong relationships with our clients.
1. **Dispatch and Coordination:**
- Efficiently allocate courier jobs to drivers and ensure timely deliveries.
- Monitor real-time driver activities and address any issues or delays promptly.
- Coordinate with drivers to optimize delivery routes for efficiency.
2. **Client Account Management:**
- Build and maintain strong relationships with existing clients.
- Proactively communicate with clients to understand their delivery needs and provide solutions.
- Identify opportunities to upsell services and expand client accounts.
3. **Inbound Enquiries:**
- Manage inbound client inquiries via phone, email, and other communication channels.
- Provide clients with accurate information about our services, pricing, and delivery capabilities.
- Assess client needs and tailor solutions to meet their specific requirements.
4. **Account Growth:**
- Identify opportunities to grow client accounts through upselling and cross-selling.
- Develop account growth strategies and implement them effectively.
- Collaborate with the sales team to identify and convert new business opportunities.
5. **Problem Resolution:**
- Handle and resolve any delivery-related issues, such as delays or package discrepancies.
- Act as a point of contact for clients and drivers to address concerns and ensure client satisfaction.
6. **Documentation and Reporting:**
- Maintain accurate records of deliveries, driver schedules, and client interactions.
- Generate reports on delivery performance and client account status.
7. **Compliance and Safety:**
- Ensure that all deliveries adhere to safety and regulatory standards.
- Monitor driver compliance with company policies and safety procedures.
- Proven experience in a similar role within the courier or logistics industry.
- Strong communication and interpersonal skills.
- Excellent organizational and problem-solving abilities.
- Ability to work under pressure and meet tight deadlines.
- Proficiency in using courier management software and tools.
- Knowledge of transportation regulations and safety standards.
- Competitive salary and performance-based bonuses.
- Health and dental insurance options.
- Opportunities for career growth and development.
- A supportive and collaborative work environment.
- Employee discounts and other perks.
**How to Apply:**
National Couriers Direct is an equal opportunity employer. We welcome applications from candidates of all backgrounds and experiences.