IT Helpdesk Apprentice

About the apprenticeship

Duties

• Primary contact for all customer support calls and emails
• Customer support and troubleshooting 1st line
• Assisting with client and internal projects
• Undertake general admin duties
• Assist in other aspects of business where necessary

Requirements

Skills

• Excellent telephone manner
• Strong customer focus
• Ability to work well within a team environment
• Keen to develop
• Strong verbal and written communication skills
• Customer Service experience

Qualifications

GCSE Maths & English Grade A-C

Language

Welsh Spoken Skills: No Welsh Written Skills: No

Course details

Training provider:
Apprenticeship Learning Solutions Ltd

Training provider course:
IT ,Web, Software and Telecoms Professional level 3

About the employer

Orbits IT
Unit 9 Bsc, The Waterfront
Hood Road
Barry
Vale of Glamorgan
CF62 5QN

Disability confident

Yes, we are part of the Disability Confident Scheme from the UK Department for Work and Pensions.

Please note that all apprenticeships are open to everyone. However, some organisations have worked to achieve Disability Confident accreditation. You should always apply for the apprenticeship you feel best suited to.

Interview arrangements

Digital Interview