Job summaryAn exciting opportunity has arisen for a Customer Service Apprentice to join our busy Accident and Emergency Reception & Administration Team based at Worcestershire Royal Hospital.Are you looking for a chance to earn a salary, gain valuable work experience and new skills, whilst being supported to achieve a professional qualification? This is an exciting and varied opportunity not only to build your skills and confidence, but will also open up a wealth of possibilities for your future career within the NHS and its unique workforce.
We are looking for individuals who are enthusiastic, self-motivated, as well as caring and respectful and committed to join us in putting our patients first. You will also be keen to learn and develop new skills and willing to be flexible to meet the changing demands of the service.
Main duties of the jobDuties to include:To greet patients and visitors to the department, taking essential details from them.To book in patients who arrive by ambulance.To input and code patient information on the A&E computer system.Maintain accurate records within the department. Filing of notes, xrays reports, blood forms etc.Deal with all sensitive situations that may arise with tact and understanding.To observe absolute confidentiality of all information obtained in the course of work.To carry out any other duties appropriate to the grade as requested by the A&E Reception Supervisor.Registering and admission of patients onto hospital OASIS computer system.Ability to prioritize workload according to demands of the department and work under pressure
Apprenticeship Training DetailsApprenticeship Standard Customer Service Practitioner, Level Training provider will be Herefordshire & Worcestershire Group Training Association.The Apprenticeship will be on a fixed term contract for 15 months with opportunities to apply for NHS roles on completion.Salary will be paid at National Apprentice wage, (from 1st April 2023) £5.28/£10,296 for the first 12 months. This increases to minimum wage for age at month 13-15. https://www.gov.uk/national-minimum-wage-ratesYou will work 37.5 hours per week with on the job and off the job learning opportunities and receive 6 hours paid study time per week.
About usOur purpose is simple - Putting Patients First. We are looking for exceptional colleagues who can help us achieve this.
Worcestershire Acute Hospitals NHS Trust is a large acute and specialised hospital trust that provides a range of local acute services to the residents of Worcestershire and more specialised services to a larger population in Herefordshire and beyond.
The Trust operates hospital-based services from three sites in Kidderminster, Redditch and Worcester
Our workforce is nearly 6,800 strong, and our caring staff are recognised as providing good and outstanding patient-centred care. You could be one of them.
We are committed to recruiting the best people to work with us to achieve our Vision - working in partnership to provide the best healthcare for our communities, leading and supporting our teams to move 4ward. Our 4ward behaviours, which we ask all staff to demonstrate, underpin our everyday work and remain firmly at the heart of all we do.
Our objectives are simple:
Best services for local people
Best experience of care and best outcomes for our patients
Best use of resources
Better never stops, and our Clinical Services Strategy provides a clear future vision for our Trust, our hospitals, our services and our role in the wider health and care system.
We are proud to have achieved Timewise accreditation - this means we are committed to embedding flexible working within our organisation as a flex positive employer.Date posted20 September 2023
Salary£10,296 a year
Working patternFull-time, Flexible working
Job locationsCharles Hastings Way