This job has expired

Business Apprentice A&E, WRH

NHS England Apprenticeships
Competitive salary
Closing date
1 Oct 2023

View more

Job Details

Job summary

An exciting opportunity has arisen for a Customer Service Apprentice to join our busy Accident and Emergency Reception & Administration Team based at Worcestershire Royal Hospital.

Are you looking for a chance to earn a salary, gain valuable work experience and new skills, whilst being supported to achieve a professional qualification? This is an exciting and varied opportunity not only to build your skills and confidence, but will also open up a wealth of possibilities for your future career within the NHS and its unique workforce.

We are looking for individuals who are enthusiastic, self-motivated, as well as caring and respectful and committed to join us in putting our patients first. You will also be keen to learn and develop new skills and willing to be flexible to meet the changing demands of the service.

Main duties of the job

Duties to include:To greet patients and visitors to the department, taking essential details from them.To book in patients who arrive by ambulance.To input and code patient information on the A&E computer system.Maintain accurate records within the department. Filing of notes, xrays reports, blood forms etc.Deal with all sensitive situations that may arise with tact and understanding.To observe absolute confidentiality of all information obtained in the course of work.To carry out any other duties appropriate to the grade as requested by the A&E Reception Supervisor.Registering and admission of patients onto hospital OASIS computer system.Ability to prioritize workload according to demands of the department and work under pressure

Apprenticeship Training DetailsApprenticeship Standard Customer Service Practitioner, Level Training provider will be Herefordshire & Worcestershire Group Training Association.The Apprenticeship will be on a fixed term contract for 15 months with opportunities to apply for NHS roles on completion.Salary will be paid at National Apprentice wage, (from 1st April 2023) £5.28/£10,296 for the first 12 months. This increases to minimum wage for age at month 13-15. will work 37.5 hours per week with on the job and off the job learning opportunities and receive 6 hours paid study time per week.

About us

Our purpose is simple - Putting Patients First. We are looking for exceptional colleagues who can help us achieve this.

Worcestershire Acute Hospitals NHS Trust is a large acute and specialised hospital trust that provides a range of local acute services to the residents of Worcestershire and more specialised services to a larger population in Herefordshire and beyond.

The Trust operates hospital-based services from three sites in Kidderminster, Redditch and Worcester

Our workforce is nearly 6,800 strong, and our caring staff are recognised as providing good and outstanding patient-centred care. You could be one of them.

We are committed to recruiting the best people to work with us to achieve our Vision - working in partnership to provide the best healthcare for our communities, leading and supporting our teams to move 4ward. Our 4ward behaviours, which we ask all staff to demonstrate, underpin our everyday work and remain firmly at the heart of all we do.

Our objectives are simple:
  • Best services for local people
  • Best experience of care and best outcomes for our patients
  • Best use of resources
  • Best people

Better never stops, and our Clinical Services Strategy provides a clear future vision for our Trust, our hospitals, our services and our role in the wider health and care system.

We are proud to have achieved Timewise accreditation - this means we are committed to embedding flexible working within our organisation as a flex positive employer.

Date posted

20 September 2023

Pay scheme



£10,296 a year




15 months

Working pattern

Full-time, Flexible working

Reference number


Job locations

Charles Hastings Way





Working for us We are 1.3 million strong We are from all walks of life We Are the NHS

And you could be too.

The NHS offers many different roles, in different settings, with different ways of working, within hundreds of organisations.

This creates a unique opportunity for people who want a varied, flexible and challenging career within a world-class culture.

Get Involved

We have our own recruitment website that advertises job vacancies via NHS Jobs, online recruitment sites as well as social media. You can search for jobs, find jobs that match your skills, and apply for NHS England and NHS Improvement vacancies online.

See below for NHS England and NHS Improvement’s current vacancies.

If you’re not sure what you’re looking for, you can explore over 350 careers, compare specific opportunities and take the find a career quiz on the Health Careers website.

Anyone working in any part of the NHS should feel part of a team where we bring out the very best in one another – inspiring each and every person and unleashing potential.

Get job alerts

Create a job alert and receive personalised job recommendations straight to your inbox.

Create alert