IT Apprentice - The Diocese of Southwark (Church of England)

About The Diocese of Southwark

Southwark is a diverse and vibrant Diocese in so many ways, from the energy of the inner city to the beauty of the Surrey Hills. We are one of the largest Dioceses in the Church of England, serving the people of South London and East Surrey. We take joy in the distinctiveness and variety of God’s gifts and people. You will find churches that offer welcome, care and dignity in Christ’s name to their parishes; chaplains walking along side those in education, hospitals, and prison; and pioneering communities seeking to reach out and serve in new ways.

Our Southwark Vision is founded on mutual commitment, speaking well of one another and walking together in the pilgrimage of faith.

Job Purpose

To provide technical support to staff and students on the Diocese network covering the entire IT infrastructure. To provide technical support to staff on the Diocese network covering the entire IT infrastructure. 

Trinity House IT department is dynamic, in just recent months, many modern and progressive ideas systems and solutions have been implemented, such as new programming, new data analytical process and cyber security developments.
Main Duties

• To undertake a development programme leading to an ICT Support Technician Qualification actively participate in their own development plan agreed with their line manager and assessor.
• Work alongside experienced IT Support & Cybersecurity Analyst whilst learning all aspects of the role.
• Assist in general administration and support to the ICT – Service Desk Team.
• Installation, configuration and imaging of computers, laptops and end user devices.
• User Account Management on various IT systems including Active Directory.
• Intranet/Database Systems Support and maintenance.
• Wireless Network System.
• Maintaining computer assets.
• Managing and supporting Cloud based systems – Office 365.
• Perform backups and restoration of data when required.
• IT Hardware upgrades / repairs.
• Deal with external suppliers / support contracts.
• Ordering of IT equipment and consumables.
• Printers, Print Management Software, Interactive Whiteboards.
• Provide front line support and services.
• Assist with hardware and software installations.
• Deal with enquiries, tickets logged on the service desk and to communicate effectively with customers, colleagues and internal/external personnel.
• To ensure accurate record keeping using IT systems.
• To follow instructions and procedures within the IT Service.
• To demonstrate a positive, enthusiastic, committed and flexible attitude towards work, team member, colleagues and other persons.
• Recognising the importance and benefits of effective team working.
• To work in line with ‘best practice’ ensuring compliance to relevant policies.
• To maintain confidentiality and discretion.

Next Steps

If this sounds like the perfect role for you, submit an application! Once we receive your CV, one of our team will be in touch to help you with the next stage. The application process includes an informal chat with our recruitment team which will be booked in around your schedule, followed by a more formal employer interview if shortlisted.

Requirements

Desired Skills and Qualities

• Minimum of 3 GCSE (Grades 4-9) or equivalent to include English, Mathematics and a Science or Technology subject.
• Excellent IT Skills – Microsoft Office Environment
• A good understanding of Windows operating systems and desktop hardware.
• Experience working as part of a team (this could be in a sporting, educational, work or social setting) as well as demonstrating use of own initiative.
• Excellent communication and interpersonal skills.
• Able to understand and apply regulations and written instructions.
• Logical and methodical mind-set with good attention to detail.
• Ability to deliver excellent customer service.

General

• To work with communities sometimes outside normal office hours, including weekends.
• To always ensure that service delivery informs, reflects and supports the prevailing aims and objectives.
• To work with colleagues across the organisation as required in support of organisational goals.
• To undertake all training and development initiatives as required.
• To work within Health and Safety guidelines in accordance with the Health and Safety at work Act.

Benefits

Salary, Hours and Benefits

• £18,965 per annum
• Monday to Friday 9am - 5pm
• Generous annual leave entitlement

What Apprenticeship Training will you Receive?

The successful applicant will complete and obtain a Level 3 Information Communication Technician Qualification through Learning Curve Group. 

You will be taught through:

• 4-6 Weekly 1-2-1 Sessions with your tutor
• 6 weekly hours of Off The Job Training
• The course is a 12 month long programme
• More info can be found here – https://www.learningcurvegroup.co.uk/courses/information-communications-technician-apprenticeship