An exciting opportunity has arisen within our IT Desktop Team in Margate. This is a a fixed term post for 18 months for someone with interest in Information Technology and who wants a chance to experience work within a fast paced environment.
We are seeking to recruit a self-motivated and driven IT Desktop Support Apprentice to join our busy and friendly ICT department.
You will be expected to provide hands on support.All applicants must have the ability to work under pressure and to tight deadlines and manage priorities effectively. Customer care skills are an extremely important factor to the role.
The post is 37.5 hours per week and college work commitment as part of the Apprenticeship programme
This role offers an excellent opportunity to join a large IT Service (100+ staff) that will offer opportunities for Career Progression to the right Candidates.Main duties of the job
Provide high quality IT technical support and advisory services for EKHUFT staff, proactively managing incidents, accepting ownership, evaluating, resolving and enabling the rapid resolution of a broad range of issues, including performance problems and events, testing and implementing of hardware and associated software, in order to achieve high standards of customer service, minimise downtime for users and deliver optimum operational and business benefitsAbout usApplications for this role should be written by the applicant. If artificial intelligence (AI) programmes are used then the application may be rejected due to this document being an important part of the assessment process. This does not prevent applicants seeking appropriate support with applications should they need to for the purposes of any declared disability.
The organisation is currently launching its new improvement focus in the form of an improvement system called We Care. The We Care System is a fundamentally new model that the organisation will be shifting to, it champions empowerment, promotes innovation and will bolster the connection and collaboration of staff throughout the organisation.
The We Care System utilises a multi-layered approach to improvement allowing staff to develop and produce a variety of ideas to combat the issues and problems that have been identified. The system allows for the deployment of:
- Strategic Initiatives which are long term projects and focus led and driven by our executive
- Trust Priority Improvement Projects which are short term projects allocated to a range of project teams made up from our staff groups focusing on impacting our True North metrics and breakthrough objectives
- Ward Based OMS which delivers daily management and continuous improvement on the front line.
13 September 2023Pay scheme
£10,296 a year per annum Contract
18 monthsWorking pattern
Full-time, Flexible working Reference number
St Peters Road