About the apprenticeship
• Main point of contact at reception
• Making appointments
• Answering telephones
As our receptionist, you will be the first point of contact for our service. Our receptionist's duties include offering administrative support across all staff. You will welcome patients and greet people who visit the Surgery. You will undertake front-desk activities, answer incoming calls from patients wishing to book an appointment and be responsible for allocating appropriate patient appointments. Your duties will include distributing correspondence and redirecting phone calls. To be successful as our receptionist, you should have a pleasant personality, as this is a customer service role. You should also be able to deal with emergencies in a timely and effective manner. Multi-tasking and stress management skills are essential for this position. Ultimately, our receptionist's duties and responsibilities are to ensure the front desk welcomes patients positively, and carries out all administrative tasks to the highest quality standards.
Previous medical reception experience in a busy practice would be ideal, but is not essential, as full training will be provided. Sound knowledge of IT systems, excellent communication skills, be willing to work flexibly.
As a medical receptionist you will be seen as an important part of the team. It will be your responsibility to deal with doctors at the practice and other senior medical staff, enabling them to manage important administrative tasks so that they can spend more face to face time with patients.
You therefore need to be approachable, work well within a small team, but also be confident to work off your own initiative.
Welsh Spoken Skills: No Welsh Written Skills: No
Neath Port Talbot College (Skills Academy Wales)
Training provider course:
Foundation Apprenticeship (Level 2) Business Administration
About the employer
1 Tabernacle Surgery
4 Tabernacle Street
Neath Port Talbot
No, we are not part of the Disability Confident Scheme from the UK Department for Work and Pensions.
Please note that all apprenticeships are open to everyone. However, some organisations have worked to achieve Disability Confident accreditation. You should always apply for the apprenticeship you feel best suited to.
To be confirmed