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Apprentice Customer Service Executive

Lifetime Training
£21k per year
Closing date
24 Oct 2023

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Role Type
Apprenticeship, Intermediate
Start Date
12-18 months

Job Details

People's Partnership have an exciting opportunity to join a growing team as an Apprentice Customer Service Executive.

This role's mission is to deliver excellent customer service and technical support, tailored to the needs of the customer, throughout the life of their relationship with People's Partnership. Build and maintain customer's trust and confidence to maximise customer, advisor and third-party satisfaction and retention.

There are a range of benefits working for People's Partnerships:

- Competitive Salary £21,000 per year with increases as you progress

- Earn salary rises by completing qualifications

- Progression opportunities to build a genuine career

- On site gym

- Social working environment such as break out rooms with entertainment

- Casual wear

- Excellent pension offering

In this role you will manage a range of different tasks and responsibilities but please note you will be trained on all the tasks required in this role:

- Manage all customer activities across a range of processes, to ensure exceptional levels of service.

- Maintain excellent levels of communication with all stakeholders via all communication methods such as phone calls and emails.

- Take ownership of maintaining relationships with Customers, Business Partners and third-party providers.

- Identify, escalate and analyse customer complaints, understand the differences between a negative experience and a complaint along with how to deal with both accordingly, and any work carried out ensures that the customer does not suffer as a result.

At People's Partership you be will be working towards a Customer Service Practitioner Level 3 Apprenticeship standard over the course of 18 months.


Lifetime provides award-winning apprenticeship programmes and expert strategy advice. We are specialists in delivering apprenticeships across the Business Services, Management, Health and Social Care, Early Years, Active Leisure, Hospitality and Retail sectors between levels 2 to 5. We’ve developed through organic growth and strategic acquisitions over the last 25 years to become the UK's largest national provider of apprenticeships. We support over 20,000 learners a year, using our extensive knowledge and robust resource. Our team of over 1,000 employees ensures that we provide high quality, national coverage. Lifetime's Head Office houses our Operations 'Support Hub', while our delivery teams of Regional Trainers, English and maths Tutors, Area Managers, and Quality Improvement Coaches are field-based throughout the UK. This ensures that we can offer nationwide coverage with local delivery.

Company info
0333 014 3669

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