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Apprentice IT Support Technician

EMA Training Ltd
DE21 6BF, Derby
Closing date
10 Oct 2023

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Role Type
Start Date
12-18 months

Job Details

Are you looking to secure a career in IT studying through an Information Communications Technician level 3 apprenticeship? Are you a problem solver and have a keen eye for detail?

Based in Derby, East Midlands, Xuper have approximately 40 direct employees in the UK. We provide both Local and International IT Support to many Globally recognised organisations. Our office-based Service Desk Engineers and Field Engineers support our customers 24 hours a day, 7 days a week and work closely with a network of partners to support our valued Customers.

What will the apprentice be doing?

  • Acting as 1st Line Support Technician on the Service Desk
  • Working as part of the larger service desk team to complete tasks
  • Answering the phone to customers
  • Logging calls into Service Desk Ticket System
  • Looking at Resolving 1st Line Queries
  • Providing remote access support through using TeamViewer etc
  • Assisting with network faults; LAN, WAN, VPN’s
  • Migrating Office 365 to the cloud
  • Updating company database
  • Providing server maintenance and support to external/internal clients/colleagues

What training will the apprentice take and what qualification will the apprentice get at the end?

  • Level 3 Information Communications Technician Apprenticeship Standard
  • Apprenticeship training will be delivered in a classroom environment, from the EMA Derby Hub on Siddals Road, Derby.
  • You will have access to modern, high performance machines, in addition to having the opportunity to explore computer hardware with expert tutors and instructors

Annual wage

  • £12,000
  • Salary up to £14,000 depending on experience

Working week

  • Monday - Friday, 9.00am - 5.00pm
  • Total hours per week: 37.5 hours a week What is the expected career progression after this apprenticeship?
  • The opportunity to progress into a full-time IT 1st Line Support role upon completion of the apprenticeship
  • The potential to progress onto an IT level 4 apprenticeship upon completion of level 3
  • Desired skills and personal qualities
  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Problem solving skills
  • Administrative skills
  • Number skills
  • Analytical skills
  • Team working
  • Patience


  • GCSE or equivalent 5 GCSE's including Maths and English (Grade C/4) is essential

Take your passion for IT and Tech into a career - APPLY TODAY!


EMA Training is a private training provider specialising in the delivery of high quality apprenticeships in Finance, Technology and Digital.

Set up in 2013 by Chief Executive, Tracey Mosley, EMA has become synonymous with high quality apprenticeship provision and outstanding customer service, which is reinforced by their 100+ 5 star Google reviews.

As an organisation, EMA firmly believes that the most effective training for apprentices is through face to face, tutor led delivery, supplemented by mentoring in their place of work. This blended approach helps to develop not just the apprentice’s technical skills, but also softer skills around communication, confidence and relationship building.

Whilst having a strong focus on entry level apprentices aged 16-24, EMA readily supports more mature candidates who are perhaps pursuing a career change or looking to upskill through vocational training.

In addition to apprenticeship provision, EMA also offer commercial training programmes in Accountancy and IT, in addition to being an official AAT exam centre for external assessments.

The team are talented, vibrant and absolutely passionate about customer experience, whether that be apprentice or employer.

Company info
01332 371666
Progress House
4 Siddals Road
United Kingdom

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