Customer Service Assistant Apprenticeship

Everyone Active are looking for enthusiastic and energetic candidates to work towards their Customer Service Practitioner Level 2 apprenticeship and work as part of a friendly team to provide a fun, safe and quality experience for all our customers.

Assist with the daily operations of a safe, secure, clean, well maintained facilities that are accessible and inclusive for all.

Deliver a customer experience that generates customer compliments.

Listen, value, and respond to all comments made by customers.

Responsibilities and Duties

-To organise events and experiences that will excite and retain members in the clubs.

-To ensure that the quality and ambiance of the welcoming environment is of the highest standard.

-To entertain members and encourage members to share their talents with others.

-To train and develop the skills that will add value to member experience.

-To promote and create a safe environment for all members.

-To be loyal to the club and do everything possible to promote its value inside and outside the club environment.

-To provide colleagues with the intelligence on members that will enable them to resolve concerns and drive customer attention.

General and Club Responsibilities

-All employees have a general duty in law to take reasonable care for the health and safety of themselves and of other persons who may be affected by their acts or omissions.

-To understand and be committed to the Health and Safety Policy statement and be aware of his/her responsibility for key priorities.

-To demonstrate commitment and enthusiasm to promote the principle of Equality and Diversity in employment and service delivery.

-To do whatever it takes, within reason, to make the business successful

At Everyone active you will be studying towards your Customer Service Practitioner Apprenticeship Level 2 Standard over the course of 15 months.