Everyone Active are looking for enthusiastic and energetic candidates to work towards their Customer Service Practitioner Level 2 apprenticeship and work as part of a friendly team to provide a fun, safe and quality experience for all our customers.
Assist with the daily operations of a safe, secure, clean, well maintained facilities that are accessible and inclusive for all.
Deliver a customer experience that generates customer compliments.
Listen, value, and respond to all comments made by customers.
Responsibilities and Duties
-To organise events and experiences that will excite and retain members in the clubs.
-To ensure that the quality and ambiance of the welcoming environment is of the highest standard.
-To entertain members and encourage members to share their talents with others.
-To train and develop the skills that will add value to member experience.
-To promote and create a safe environment for all members.
-To be loyal to the club and do everything possible to promote its value inside and outside the club environment.
-To provide colleagues with the intelligence on members that will enable them to resolve concerns and drive customer attention.
General and Club Responsibilities
-All employees have a general duty in law to take reasonable care for the health and safety of themselves and of other persons who may be affected by their acts or omissions.
-To understand and be committed to the Health and Safety Policy statement and be aware of his/her responsibility for key priorities.
-To demonstrate commitment and enthusiasm to promote the principle of Equality and Diversity in employment and service delivery.
-To do whatever it takes, within reason, to make the business successful
At Everyone active you will be studying towards your Customer Service Practitioner Apprenticeship Level 2 Standard over the course of 15 months.