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Customer Service Assistant Apprenticeship

Lifetime Training
£256 per week
Closing date
27 Oct 2023

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Role Type
Start Date
12-18 months

Job Details

Everyone Active are looking for enthusiastic and energetic candidates to work towards their Customer Service Practitioner Level 2 apprenticeship and work as part of a friendly team to provide a fun, safe and quality experience for all our customers.

Assist with the daily operations of a safe, secure, clean, well maintained facilities that are accessible and inclusive for all.

Deliver a customer experience that generates customer compliments.

Listen, value, and respond to all comments made by customers.

Responsibilities and Duties

-To organise events and experiences that will excite and retain members in the clubs.

-To ensure that the quality and ambiance of the welcoming environment is of the highest standard.

-To entertain members and encourage members to share their talents with others.

-To train and develop the skills that will add value to member experience.

-To promote and create a safe environment for all members.

-To be loyal to the club and do everything possible to promote its value inside and outside the club environment.

-To provide colleagues with the intelligence on members that will enable them to resolve concerns and drive customer attention.

General and Club Responsibilities

-All employees have a general duty in law to take reasonable care for the health and safety of themselves and of other persons who may be affected by their acts or omissions.

-To understand and be committed to the Health and Safety Policy statement and be aware of his/her responsibility for key priorities.

-To demonstrate commitment and enthusiasm to promote the principle of Equality and Diversity in employment and service delivery.

-To do whatever it takes, within reason, to make the business successful

At Everyone active you will be studying towards your Customer Service Practitioner Apprenticeship Level 2 Standard over the course of 15 months.


Lifetime provides award-winning apprenticeship programmes and expert strategy advice. We are specialists in delivering apprenticeships across the Business Services, Management, Health and Social Care, Early Years, Active Leisure, Hospitality and Retail sectors between levels 2 to 5. We’ve developed through organic growth and strategic acquisitions over the last 25 years to become the UK's largest national provider of apprenticeships. We support over 20,000 learners a year, using our extensive knowledge and robust resource. Our team of over 1,000 employees ensures that we provide high quality, national coverage. Lifetime's Head Office houses our Operations 'Support Hub', while our delivery teams of Regional Trainers, English and maths Tutors, Area Managers, and Quality Improvement Coaches are field-based throughout the UK. This ensures that we can offer nationwide coverage with local delivery.

Company info
0333 014 3669

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