Support Team Member Apprentice

Location
Stamford, Lincolnshire
Salary
Weekly wage: £150
Posted
18 Feb 2019
Closes
18 Mar 2019
Ref
Lakeside Healthcare Limited
Start Date
March
Duration
12-18 months

Are you a responsible, team player with strong communication skills? Are you willing to learn and interested in gaining a nationally recognised apprenticeship qualification? If you have answered yes to both of these questions, this is the perfect apprenticeship position for you. Don't miss out on this fantastic opportunity and apply now!

Lakeside Healthcare is a new type of NHS general practice which builds upon and celebrates all that is great about traditional primary care services. We are local surgeries run by doctors, nurses and associated staff who know their patients and care deeply about the quality of health provided in their communities.

Lakeside Healthcare are looking to take on a Support team member Apprentice to join their friendly and experienced team. The working environment is fast paced and full training and support will be provided within the job role. Lakeside Healthcare are looking for an apprentice who is an effective communicator, can work well within a team and can take use their own initiative when required.

This is the ideal apprenticeship position for a candidate that has an interest in administration and is eager to develop new skills. Lakeside Healthcare are offering fantastic progression routes with the opportunity for the apprentice to progress to a level 3 programme and full time job if the apprenticeship period is successful.

This job role is varied and the main purpose of the job role is:

  • To provide administrative, secretarial and clerical support to the Practice clinical team – including the GP Team, Nursing Team and Practice Manager.
  • To ensure that administrative and clerical duties are completed within the Practice guidelines and policies.
  • Provide general assistance to the Practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.
  • Facilitate effective communication between patients, members the primary health care team, secondary care and other associated healthcare agencies.

Some of the main duties in this role are:

  • Process and file any ad-hoc Out Of Hours reports on an ad-hoc basis.
  • Action and complete all GP patient admin requests received by email, manual note or EMIS WEB task – including contacting the patient where appropriate to arrange any follow-up tests or appointments or liaising with other healthcare agencies to chase results or referrals or to arrange or cancel further care.
  • Process patient referrals using Pathfinder and/or the NHS Choose & Book system (and the forthcoming NHS eReferral system) selecting the appropriate speciality and clinic.
  • To maintain a working knowledge of the local NHS services, including the clinics and specialties available, referral criteria and requirements and the appropriate forms and/or systems to be used.
  • To liaise with other healthcare services to expedite patient referrals and/or appointments and to chase and/or request repeat copies of patient results, outpatient clinic letters and or patient discharges.
  • To liaise with other healthcare services to expedite patient referrals and/or appointments and to chase and/or request repeat copies of patient results, outpatient clinic letters and or patient discharges.

Don't miss out on this fantastic opportunity that could lead into a rewarding and successful career, apply now!

Job Type / Category

About the employer

Lakeside Healthcare is a new type of NHS general practice which builds upon and celebrates all that is great about traditional primary care services. We are local surgeries run by doctors, nurses and associated staff who know their patients and care deeply about the quality of health provided in their communities. We build upon this by investing in people, facilities and equipment to provide services that are more accessible, more convenient and more diverse within the local community. We work for our patients.

https://www.lakesidehealthcarestamford.co.uk/

Address

Sheep Market Surgery

Ryhall Road

Stamford

PE9 1YA

Working week

  • Monday-Friday 9AM-5PM (30 minutes lunch)
  • Total hours per week: 37.50

Training to be provided

  • NVQ level 2 in Business Administration
  • Functional skills support in Maths and English if required

Apprenticeship framework
Business and Administration

Expected apprenticeship duration

12 months

Required Education, Skills and Qualifications

Desired skills

  • IT literate
  • Strong team work skills

Personal qualities

  • Responsible
  • Eager to learn
  • Understanding of the importance of patient confidentiality

Desired qualifications

  • A-C Grades in Maths and English are desired however not required.

Benefits

Future prospects

  • The successful candidate will have the opportunity to progress to a level 3 apprenticeship programme and may have the chance to gain a full time position at the end of the apprenticeship period if successful.