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Apprentice Sales Advisor - Newcastle

Lifetime Training
Newcastle upon Tyne
£264.90 - 322.50 per hour
Closing date
6 Oct 2023

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Sales / Customer Service
Role Type
Start Date
12-18 months

Job Details

Retail is a fantastic path to start your career within the service or fashion industry. We need you to be a fun-loving, chatty sort who values customer service as much as we do. It wouldn't work otherwise, would it?

We love people who strive to be the best they can be and who take pride in what they do. Whether it's making sure your section of the shop looks the BEST, unpacking the delivery quicker than you did last time or being the friendliest and most efficient cashier ever. We've got a thing for a bit of ambition and hunger for hard workers.

Your role will be based within a busy schuh store. You will be providing excellent service by delivering the schuh customer service values, and be part of a team that maintain high standards of presentation & display; and efficiently handle stock, cash and administration.

You will learn how to:


- Deliver service that meets our customers' individual needs & always exceeds their expectations. Show personality & choose the right attitude in order to deliver unrivalled service.

- Care & respect customers & your colleagues.

- Acknowledge & greet customers and be aware of them at all times. No matter what else you may be doing customers are our primary focus, listen to what every customer wants and always be happy to help.

- Move fast & react quickly to customer needs including telephone queries.

- Politely deal with customer complaints and make customer led decisions to help to find the right solution.

- Acquire a sound knowledge of the product range including features & benefits. Show the customers what you know.

- Always offer alternatives when the customer's first choice is not available and promote complimentary or additional items.

- Positively promote the Company's customer order service remembering that we want to make the sale.


- Acquire a sound knowledge of store layout and merchandising techniques.

- Merchandise and present products on all types of fixtures considering Company guidelines and best use of ticketing and graphics.

- Ensure all display products are priced correctly, kept clean, tidy and replenished at all times.


- Process sales and understand Company procedures for accepting all types of payment and all necessary administration.

- Understand the correct method for processing refunds and exchanges in accordance with the Company refund policy.


- Receive, unpack, check and put away stock deliveries quickly.

- Carry out stock counts and implement price changes quickly and accurately.

- Organise the transfer of stock to other locations, completing the correct paperwork/admin.

- Ensure all stock is stored properly & safely and stockrooms are kept clean & tidy.

- Take action to observe security procedures and minimise stock loss.


- Know the store sales plans & other key targets.

- Make suggestions to improve store performance.

- Be aware of best and worst selling lines and give feedback on product.

- Know the competition.


- Understand and comply with the Company's Health & Safety policy and procedures.

- Understand and comply with all other company policies including Dignity at Work & Social Media policies.

- Carry out further duties as required by Store Management.

This is an overview of some of your potential everyday tasks.

At Schuh, you will be working towards the Retail Level 2 Apprenticeship Standard over 15 months.


Lifetime provides award-winning apprenticeship programmes and expert strategy advice. We are specialists in delivering apprenticeships across the Business Services, Management, Health and Social Care, Early Years, Active Leisure, Hospitality and Retail sectors between levels 2 to 5. We’ve developed through organic growth and strategic acquisitions over the last 25 years to become the UK's largest national provider of apprenticeships. We support over 20,000 learners a year, using our extensive knowledge and robust resource. Our team of over 1,000 employees ensures that we provide high quality, national coverage. Lifetime's Head Office houses our Operations 'Support Hub', while our delivery teams of Regional Trainers, English and maths Tutors, Area Managers, and Quality Improvement Coaches are field-based throughout the UK. This ensures that we can offer nationwide coverage with local delivery.

Company info
0333 014 3669

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