This job has expired

IT Apprentice (Equations Voice and Data)

Estio Training
TA19 9LP, Ilminster
£12,000 Per Annum
Closing date
6 Oct 2023

View more

Role Type
Start Date
18-24 months

Job Details

Level 3 Information Communication Technician

Weekly Hours Worked: 8:00-17:00

About the company:

We’re specialists in helping organisations find and implement phone systems that not only handle calls but add value to organisations. Our personal approach means you'll get great service from start to finish. We’ve been doing it for more than 30 years, and it’s that level of experience that really gives our clients the edge.

Brief job description:

Estio Training have an exciting new opportunity for an Information Communications Technician with Equations Voice and Data Communications, a telecom service provider based in Ashill.

Your duties and responsibilities in this role will consist of:

  • Install, support and service business customers.
  • Handle telephone calls and emails from clients and create support incidents as needed.
  • Carry out regular checks and processes.
  • Provide 1st line support to clients – via telephone, email and remote working.
  • Identify areas for improvement within support to improve service delivery to clients.
  • Strive to improve communication both internally and with clients.
  • Additional duties as deemed appropriate to the role and business needs.


5 GCSEs grades A*-C/9-4 or equivalent (including English Language and Maths).

Skills Required:

  • TCP/IP and networking.
  • Network switching, IP addressing, routing and VLANS.
  • LAN, WAN and Wi-Fi technologies.
  • NAT, PAT rules, port forwarding etc.
  • Microsoft 365, tenant creation, management, and security.
  • Windows server and desktop support.
  • GDPR and Data protection.

Personal qualities:

  • Positive work ethic.
  • Willingness to learn.
  • Thinks outside the box.
  • Punctual.
  • Strong communication skills.

Future prospects:

The role offers a permanent role upon completion of the apprenticeship depending on performance.

Training to be provided:

Estio apprenticeship training programmes are delivered virtually by our fully qualified and industry experienced training team. Using their expert knowledge, we’ve purposefully built our programmes around the real-world use of modern technology, so that the skills we create can be directly applied in the workplace.

Throughout the apprenticeship learners receive coaching, help and guidance from a dedicated team who are there to ensure they get the most from their work experience.

Successful completion of this apprenticeship gives you an accredited Level 3 Information Communications Technician, with training in how to:

  • Efficiently operate and control your ICT infrastructure – physical or virtual hardware, software, network services and data storage.
  • Use infrastructure management tools to automate the provisioning, testing, deployment, and monitoring of infrastructure components.
  • Prioritise systems support tasks and monitor and maintaining system performance. Maintain regulatory, legal and professional standards.
  • Support the information systems needs for your business.


We are an IT and Digital apprenticeship provider, specialising in bringing high quality training to digital apprenticeships across England. We offer level 3 and 4 apprenticeships in IT, Software Development, Software Testing, Cyber Security, Data Analysis, Digital Marketing and Business Analysis.

We bring people together: we partner with employers to create digital apprenticeship opportunities, and work hard to find the talent to fill these roles.
We bring new skills to the nation: our trainers have all worked within the industry, so they’re the best people to transfer the skills you need.

We help you start your dream career: our digital apprenticeships provide you with the skills and qualifications, as well as the experience, you’ll need to kickstart your career in an industry you love

Company info
01133 500 333
Estio Training
Leeds House
2 New Lane
LS11 5EB

Get job alerts

Create a job alert and receive personalised job recommendations straight to your inbox.

Create alert