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Apprentice - Member Service Officer

Cambrian Credit Union
Cambrian Credit Union 83High Street Rhyl Denbighshire LL18 1TR
National minimum wage
Closing date
8 Oct 2023

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Role Type
Apprenticeship, Intermediate
Start Date
About the apprenticeship


Following full training provided at the outset, your duties will then include:
• Assisting with member queries and transactions both over the phone and face to face
• Processing member transactions
• Identifying member needs and making relevant sales referrals
• Dealing with cash and BACS transfers

Additional information

Your professional development goals will be listened to, with ongoing training through Llandrillo College and support available. In addition, you will benefit from:

• Permanent contract, working 35 hours per week.
• Apprenticeship scale awarded
• 28 days annual leave inclusive of bank holidays, (pro rata for part time staff)
• An additional day's leave during the Christmas annual leave period
• Enhanced sick pay
• Staff loan rate
• Employee reward scheme
• Enhanced employee assist programme
• Staff uniform



Skill Requirement:
• Superb communication and interpersonal skills, with a helpful and professional manner
• Solutions focused and keen to achieve results working collaboratively with colleagues
• Excellent judgment and decision-making skills
• Diligent with a high level of numeracy skills and attention to detail
• Computer literacy with accurate and timely data entry skills
• Strong desire and ability to learn new things
• Enthusiasm and proactive approach to work
• Ability to multi-task and perform effectively under pressure


No formal qualifications required


Welsh Spoken Skills: No Welsh Written Skills: No

Course details

Training provider:
Grŵp Llandrillo Menai

Training provider course:
Customer Service Level 2

About the employer

Cambrian Credit Union
83High Street
LL18 1TR

Disability confident

No, we are not part of the Disability Confident Scheme from the UK Department for Work and Pensions.

Please note that all apprenticeships are open to everyone. However, some organisations have worked to achieve Disability Confident accreditation. You should always apply for the apprenticeship you feel best suited to.

Interview arrangements

Email a copy of your CV you will be invited for an interview by appointment

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