This job has expired


EMA Training Ltd
DE21 7FX, Derby
Closing date
10 Oct 2023

View more

Role Type
Start Date
12-18 months

Job Details

Alka IT Services, based in Borrowash but soon to be moving to Spondon Derby, offers IT support services across a variety of businesses. From hosted services, cloud and hardware to telephony, they pride themselves on excellent customer service. They are now seeking an IT techy who possesses a keen interest in technology to join their business!

What will the apprentice be doing?

  • 1st line support through the IT helpdesk
  • Diagnosing IT issues with customers using remote access tools
  • Setting up and configuring hardware
  • Using administration skills to log ticket updates accordingly
  • Providing exceptional customer service
  • Assist in network infrastructure - setting up new domains, configurations and installs
  • Migrating servers onto the cloud, with the support of the IT team 
  • PC repairs and fault finds
  • Opportunity to offer IT support on client sites

What training will the apprentice take and what qualification will the apprentice get at the end?

The Apprentice will be studying the Network Engineer Level 4 Apprenticeship standard. Apprenticeship training will be delivered in a state-of-the-art classroom environment, from the EMA Digital Hub on Siddals Road, Derby.

Annual wage: £16,000

Working week: Monday to Friday, 9am to 5pm - Total hours per week: 37.5 hours a week Expected duration: 24 Months


What are they looking for in 

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Problem solving skills
  • Administrative skills
  • Number skills
  • Analytical skills
  • Logical
  • Team working
  • GCSES in MAths - IS E


EMA Training is a private training provider specialising in the delivery of high quality apprenticeships in Finance, Technology and Digital.

Set up in 2013 by Chief Executive, Tracey Mosley, EMA has become synonymous with high quality apprenticeship provision and outstanding customer service, which is reinforced by their 100+ 5 star Google reviews.

As an organisation, EMA firmly believes that the most effective training for apprentices is through face to face, tutor led delivery, supplemented by mentoring in their place of work. This blended approach helps to develop not just the apprentice’s technical skills, but also softer skills around communication, confidence and relationship building.

Whilst having a strong focus on entry level apprentices aged 16-24, EMA readily supports more mature candidates who are perhaps pursuing a career change or looking to upskill through vocational training.

In addition to apprenticeship provision, EMA also offer commercial training programmes in Accountancy and IT, in addition to being an official AAT exam centre for external assessments.

The team are talented, vibrant and absolutely passionate about customer experience, whether that be apprentice or employer.

Company info
01332 371666
Progress House
4 Siddals Road
United Kingdom

Get job alerts

Create a job alert and receive personalised job recommendations straight to your inbox.

Create alert