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ICT Apprentice

EMA Training Ltd
DE74 2HL, Derby
£12,000 Salary up to £16,000 depending on experience
Closing date
29 Oct 2023

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Role Type
Start Date
12-18 months

Job Details

An exciting opportunity has arisen for a ‘Tech savvy’ individual to join an IT Services (MSP) business based in Castle Donington Derby. The job role will consist of supporting, internal and external clients in all IT related duties, ensuring excellent customer service is delivered.

What will the apprentice be doing?

True MSP is looking for an apprentice to join their technical support team who is passionate about IT. Maybe you have built a computer or fixed one for friends and family? The key to this role is having strong communication skills and a flair for technology. 

Initially you would start on the IT helpdesk, however if you wanted to become more site based as an Engineer, they will support you with this. 

Day to day duties may include but not necessarily limited to:

  • Responding to IT related tickets and offering client onsite support
  • Setting up new PC’s/Laptops
  • Setting up new users on internal systems
  • Networking PC’s to printers, scanners and other hardware
  • Trouble shooting and technical fault diagnostics for clients and colleagues
  • Remote access to assist with the installations of both software and drivers for hardware
  • Administrative tasks such as chasing server checks and printer readings

What training will the apprentice take and what qualification will the apprentice get at the end?

Training will be delivered from the EMA training hub in central Derby, in block release days and upon completion of the apprenticeship, the individual will be awarded an Information Communications Technician level 3 Certificate.

What is the expected career progression after this apprenticeship?

The opportunity to progress into a full-time IT support role and further development onto an IT level 4 apprenticeship upon completion of level 3.

Annual wage- £12,000, Salary up to £16,000 depending on experience Working week

Monday to Friday, 9am to 5pm (Occasional on-call work)

Total hours per week: 37.5 hours a week

Expected duration - 15 Months What they are looking for...

  • IT skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Problem solving skills
  • Administrative skills
  • Analytical skills
  • Team working
  • GCSE or equivalent Maths and English (Grade 4 or C) essential

If you interested in kickstarting your career – Apply Today !


EMA Training is a private training provider specialising in the delivery of high quality apprenticeships in Finance, Technology and Digital.

Set up in 2013 by Chief Executive, Tracey Mosley, EMA has become synonymous with high quality apprenticeship provision and outstanding customer service, which is reinforced by their 100+ 5 star Google reviews.

As an organisation, EMA firmly believes that the most effective training for apprentices is through face to face, tutor led delivery, supplemented by mentoring in their place of work. This blended approach helps to develop not just the apprentice’s technical skills, but also softer skills around communication, confidence and relationship building.

Whilst having a strong focus on entry level apprentices aged 16-24, EMA readily supports more mature candidates who are perhaps pursuing a career change or looking to upskill through vocational training.

In addition to apprenticeship provision, EMA also offer commercial training programmes in Accountancy and IT, in addition to being an official AAT exam centre for external assessments.

The team are talented, vibrant and absolutely passionate about customer experience, whether that be apprentice or employer.

Company info
01332 371666
Progress House
4 Siddals Road
United Kingdom

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