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IT Support Apprentice

QA Apprenticeships
AB22 8GT, Aberdeen
£16,000 - £18,000 per annum
Closing date
2 Oct 2023

View more

Technology, Telecommunications
Role Type
Apprenticeship, Advanced
Start Date
12-18 months

Job Details

Ready to turn your passion for problem-solving into a career in IT? Join us as an IT Support Apprentice.

We are Absoft, a leading SAP Consultancy and Gold SAP Partner, dedicated to helping our clients improve efficiency, reduce cost and get the most out of their SAP systems.

We are seeking a motivated and dedicated individual to join our internal IT Support Team and embark on a rewarding journey of learning and professional growth. This entry-level role is designed for individuals who are passionate about technology and eager to kickstart their IT careers. No prior experience is necessary – we’ll offer extensive training and support to help get you up to speed.

We take pride in having a people-centric and collaborative culture focused on employee well-being, learning and development and creating an excellent place for our people to work.

A bit about the role:

As an IT Support Apprentice at Absoft you’ll have the opportunity to gain hands-on experience supporting and troubleshooting all of our in-house software and equipment.

You will work closely with our internal IT Team, assisting in troubleshooting technical issues, providing end-user support and participating in various IT projects.

You can expect to gain a real understanding of the following:

  • MS office365 management (AAD, Exchange online, Teams, Sharepoint)
  • MS cloud device deployment (Intune)
  • Microsoft Azure Recovery Services (Backup)
  • Antivirus
  • Security policy – ISO27001 & Cyber Essentials
  • Windows desktop support
  • Windows server/domain administration (AD, DNS, DHCP)

What we want from you:

  • Strong passion for technology and a desire to pursue a career in IT
  • Excellent problem-solving skills and attention to detail
  • Effective communication and interpersonal skills
  • A basic understanding of computer hardware, software and operating systems
  • Willingness to learn and adapt to new technologies and processes

Responsibilities will include:

  • Provide first-level technical support to employees, including troubleshooting hardware and software issues, setting up workstations and assisting with software installation
  • Assist in managing the IT help desk by responding to and resolving support tickets, ensuring timely resolution of technical issues
  • Help maintain and upgrade computer hardware and software, ensuring all systems are up to date and in optimal working condition
  • Create and maintain documentation and procedures
  • Gain exposure to basic network administration tasks such as setting up and configuring routers, switches, and access points
  • Actively participate in training and development opportunities to expand your IT knowledge and skills


£16,000 - £18,000 per annum

Working week:

Monday to Friday 9am - 5:30pm 

What’s in it for you:

  • Private Medical Insurance
  • Health Cash Plan
  • Employee protection – Life Assurance, Critical Illness, Income Protection
  • Generous annual leave, with the ability to buy extra leave
  • Access to Perkbox Platform
  • Cycle to Work Scheme

Future prospects:

90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.

Important information:

Throughout your apprenticeship you are supported by your skills coach and your account manager. They work with your line manager to ensure you settle in, help you develop all the skills you need to pass your assessments, and can provide one to one support.

At the end, as well as the valuable experience you have gained, you get a nationally recognised qualification.

Interested? Apply now!


QA Apprenticeships is the first Ofsted 'Outstanding' rated IT apprenticeships provider, as well as 3-time consecutive winner of Apprenticeship Programme of the Year (2012, 2013 and 2014). According to Ofsted, we deliver "world-class" apprenticeship programmes with "exceptionally well qualified" staff. Most of our apprentices "deliver a high standard of work for their employers and exceed expectations, often finding better ways of working and reducing costs".

Why choose QA Apprenticeships?

  • The first IT apprenticeships business rated Ofsted Outstanding
  • 100% of QA apprentices have jobs from day one of their 12–14 month apprenticeship programmes
  • 94% of QA apprentices secure permanent employment after completing; this is 20% higher than the national average (National Apprenticeship Service 2012)
  • We have won the coveted Apprenticeship Programme of the Year award for three consecutive years at The Learning Awards 2012, 2013 & 2014
  • Leading apprenticeship partner for Microsoft, Oracle, HPE, Cisco and Association of Project Management


Company info
Rath House 55-65 Uxbridge Road

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