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IT Support Technician Apprentice

EMA Training Ltd
DE24 8HG, Derby
Closing date
29 Oct 2023

View more

Role Type
Start Date
12-18 months

Job Details

Are you looking to start a career in the IT Industry? Infuse Technology are looking to build on their successful apprenticeship programme by adding 2 additional apprentices to their Helpdesk Team. You will provide outstanding customer service to the customers of Infuse, providing technical support, fault diagnosis and preparation of IT equipment.

What will the apprentice be doing?

Infuse Technology are looking for another 2 IT apprentices to join their support desk.

Typical duties will include the following:

  • Providing face to face and remote first line technical support to customers
  • Responding to enquiries via telephone, email & online chat
  • Escalation of tickets to appropriate teams
  • Build & configure client IT equipment
  • New user set-ups
  • Password re-sets
  • Accurately update customer documentation
  • Support with workstation installs
  • Support with network administration tasks

What training will the apprentice take and what qualification will the apprentice get at the end?

Information Communications Technician Level 3.

What is the expected career progression after this apprenticeship?

Infuse Technology have a proven track-record of progressing apprentices onto level 4 qualifications and full-time roles within the business. You will have the opportunity to specialise into areas such as Network Engineering and Cyber Security.

Annual wage - £14,000 Working week

Monday - Friday, 9am - 5:30pm

Total hours per week: 37.5 hours a week

Expected duration - 15 Months

What they are looking for...

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Problem solving skills
  • Analytical skills
  • Logical
  • Team working
  • GCSE or equivalent GCSEs including Maths and English (Grade C/4 or above) essential

If you interested in kickstarting your career – Apply Today !




EMA Training is a private training provider specialising in the delivery of high quality apprenticeships in Finance, Technology and Digital.

Set up in 2013 by Chief Executive, Tracey Mosley, EMA has become synonymous with high quality apprenticeship provision and outstanding customer service, which is reinforced by their 100+ 5 star Google reviews.

As an organisation, EMA firmly believes that the most effective training for apprentices is through face to face, tutor led delivery, supplemented by mentoring in their place of work. This blended approach helps to develop not just the apprentice’s technical skills, but also softer skills around communication, confidence and relationship building.

Whilst having a strong focus on entry level apprentices aged 16-24, EMA readily supports more mature candidates who are perhaps pursuing a career change or looking to upskill through vocational training.

In addition to apprenticeship provision, EMA also offer commercial training programmes in Accountancy and IT, in addition to being an official AAT exam centre for external assessments.

The team are talented, vibrant and absolutely passionate about customer experience, whether that be apprentice or employer.

Company info
01332 371666
Progress House
4 Siddals Road
United Kingdom

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