L4 Application Support Lead Apprentice (Arthur J Gallagher)

What you will do in your working day

• Administration and support of active transitions
• Identifying areas of improvement within the service transition space
• Assisting good outcomes for all service transition activities
• Active participation in service transition meetings including those with customers
• Contribute to process evaluation, selection and recommendation as appropriate in the team
• Creating, updating and design of customer templates
• Provide advisory services to customers

The training you will be getting

Estio apprenticeship training programmes are delivered virtually by our fully qualified and industry experienced training team. Using their expert knowledge, we've purposefully built our programmes around the real-world use of modern technology, so that the skills we create can be directly applied in the workplace.

Throughout the apprenticeship learners receive coaching, help and guidance from a dedicated team who are there to ensure they get the most from their work experience.

Successful completion of this apprenticeship gives you an accredited Level 4 Application Support Lead with training in how to:

• Troubleshooting and Support
• Group Project
• Functional Skills
• Supporting Systems and Customers
• EPA Preparation - Test
• Understanding Service Management
• EPA Preparation - Professional Discussion
• Data in Applications
• Stakeholders and Platforms in service management
• ITIL Examination (Optional)

What to expect at the end of your apprenticeship

The role offers long term security and the opportunity to progress into a permanent position.

Requirements and prospects

Desired skills and personal qualities

Communication skills, Attention to detail, Microsoft Outlook, Word, Microsoft teams, Microsoft Excel spreadsheets, Meticulous in their approach

Qualifications

GCSE or equivalent English (Grade A*-C/9-4 or equivalent) Essential
GCSE or equivalent maths (Grade A*-C/9-4 or equivalent) Essential