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IT Service Desk Analyst Apprentice

NHS England Apprenticeships
United Kingdom
Competitive salary
Closing date
9 Oct 2023

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Job Details

Job summary

Here at Mid & South Essex NHS Foundation Trust we are looking for a switched on individual to join us under our apprenticeship scheme in Digital Services as an IT Service Desk Apprentice.

We are a team of 13 based at Britannia House, Britannia Business Park, Southend-On-Sea and support all users across our 3 MSE Hospitals, Basildon, Broomfield and Southend.

If you have a natural interest in IT, have good customer service ability and have an equivalent to a level C pass, or above in English and Math's then consider an apprenticeship with us!

We will sign you up to our apprenticeship scheme where you will complete a portfolio of work which will be marked on completion. You'll have one to one, and group sessions with a trainer from our apprenticeship provider 'Remit' and will be allocated 20% off the job training to complete your course work, which is 1 full day out of a 5 day working week.

You'll be trained to work on the Service Desk internally by one of our established analysts and will be supported at all times.

Main duties of the job

MAIN DUTIES & RESPONSIBILITIESDaily DutiesTaking phone calls from our staff across our MSE Hospitals and offering them 1st line supportProfessional/Technical

Professional manner during all communications with MSE staff and external customers, in person, over the phone and via email.A basic understanding of Digital hardware and software,An understanding of the Windows 10 operating systemA keen interested in technology inside and outside of the workplace

The individual will work with the Service Desk team which serve over 18,000 end users in a domain environment using a mixture of end user devices to access network based resources/systems. Devices rangefrom Desktop PCs, laptops, iPads, iPods and bespoke medical equipment in restricted areas such as Theatres.

On a day-to-day basis you will be expected to take service desk support calls, work from a queue of prioritised requests placed by staff working in our hospitals, these tasks will consist of 1st line support requests, access requests and triaging requests to other IT teams where qualified engineers need to work on more advanced tasks. All theory based learning can be applied in the working environment, statement of works will be issued throughout the apprentice period to allow the individual to apply theory in practice.

About us

Mid and South Essex NHS Foundation Trust is now one of the largest in the country, with a workforce of approximately 15,000 who serve a population of 1.2 million people.We work together, and in conjunction with MSE Health and Care Partnership, to deliver excellent local and specialist services, to improve the health and wellbeing of our patients in a compassionate way, and provide a respectful, but vibrant place for staff to develop, innovate and build careers.From facilities through to consultant specialists we want to be the best, to achieve this we need to recruit not just those who are the finest in their field but also those who have the potential to be. Yes, experience is important but so is outlook - if you are dynamic, forward-thinking and enthusiastic we want you to join us.

We not only offer you a good working environment with flexible working opportunities, but also the opportunity to develop your career with access to appropriate training for your job and the support to succeed and progress.

Date posted

29 September 2023

Pay scheme



£5.28 a year NA




18 months

Working pattern


Reference number


Job locations


Comet Way

Southend On Sea



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