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Customer Support Apprentice

QA Apprenticeships
EH28 8PH, Newbridge
£14,000 per annum
Closing date
23 Oct 2023

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Technology, Telecommunications
Role Type
Apprenticeship, Advanced
Start Date
12-18 months

Job Details

Employer description:

Our client is the UK's number 1 retailer of quality electronic cigarette and vaping merchandise. They are growing and want your help to be their voice to customers. This is an exciting opportunity to join their customer service team in Edinburgh and kickstart a career!

Vacancy description:

This is a vital role and you will help customers who reach out with enquiries. You will make their day by providing solutions and a positive experience. As part of your daily role, you will support our friendly customer service team doing the following:

  • Communicate effectively, with customers through emails, live chat and calls
  • Identify customers needs and seize opportunities to provide excellent service by providing solutions and alternatives
  • Keep records of conversations in company systems
  • This is a varied and interesting role within our growing company. Excellent training is provided to support you as you work for our team, on systems including Outlook, Microsoft Excel, Word, Teams and One Drive

Desirable skills:

  • Strong communication skills
  • Customer service skills
  • Organisation skills

Personal qualities:

  • Keen on learning new skills
  • Enjoy growing to overcome challenges

Desired qualifications:

Amazing training is provided but a passion for the role is important.


£14,000 per annum

Working hours:

37 hours per week.


The team have a relaxed atmosphere and they want to support their staff to do well. They have guided 5 apprentices so far in the business and understand what it takes to help you succeed.

Future prospects:

The client sees the value in learning and are proud to support our apprentices to progress to more senior roles after completing their course.

Important information:

Throughout your apprenticeship you are supported by your skills coach and your account manager. They work with your line manager to ensure you settle in, help you develop all the skills you need to pass your assessments, and can provide one to one support.

At the end, as well as the valuable experience you have gained, you get a nationally recognised qualification.

Interested? Apply now!


QA Apprenticeships is the first Ofsted 'Outstanding' rated IT apprenticeships provider, as well as 3-time consecutive winner of Apprenticeship Programme of the Year (2012, 2013 and 2014). According to Ofsted, we deliver "world-class" apprenticeship programmes with "exceptionally well qualified" staff. Most of our apprentices "deliver a high standard of work for their employers and exceed expectations, often finding better ways of working and reducing costs".

Why choose QA Apprenticeships?

  • The first IT apprenticeships business rated Ofsted Outstanding
  • 100% of QA apprentices have jobs from day one of their 12–14 month apprenticeship programmes
  • 94% of QA apprentices secure permanent employment after completing; this is 20% higher than the national average (National Apprenticeship Service 2012)
  • We have won the coveted Apprenticeship Programme of the Year award for three consecutive years at The Learning Awards 2012, 2013 & 2014
  • Leading apprenticeship partner for Microsoft, Oracle, HPE, Cisco and Association of Project Management


Company info
Rath House 55-65 Uxbridge Road

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