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Administration Apprentice

QA Apprenticeships
IV1 1HT, Inverness
£20,319 per annum
Closing date
13 Oct 2023

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Technology, Telecommunications
Role Type
Apprenticeship, Advanced
Start Date
12-18 months

Job Details

About us: 
Our client, who works with many government agencies, is currently seeking an Administration Apprentice for their Inverness office.

If you want to be part of their truly diverse and inclusive workforce that reflects the communities in which they operate, if ethical values are important to you, and you value an employer who listens, then this is the career start you have been seeking.

You will be joining a great team, and the breadth of their services means that whoever you are, wherever you work and whatever you do they can offer you unrivalled employment opportunities. 

About you:

  • Customer focused
  • Good interpersonal skills
  • Excellent organisation skills
  • Excellent communication skills
  • Positive and self-motivated
  • Work as part of a team and on own

What you will do:

  • Deal with inbound and outbound customer enquiries
  • Log accurate information regarding the enquiry
  • Handle and resolve customer enquiries or
  • Provide support or signpost to the correct team
  • Check ID documents
  • Review video footage of ANPR cameras
  • Decide whether a contravention has taken place
  • Negotiate and set payment plans

What you will learn:

This apprenticeship is a work, earn and learn opportunity to gain new skills, knowledge, and behaviours. As an apprentice 20% of your working time is dedicated to skills development.  You receive structured training, are assigned a skills coach, attend training sessions and 1-2-1’s with your training provider.


£20,319 per annum

Working week:
37.5 hours per week, Monday – Friday, either 8am - 4pm, 9am - 5pm or 10am - 6pm.

Future prospects:

90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.

Important information:

Throughout your apprenticeship you are supported by your skills coach and your account manager. They work with your line manager to ensure you settle in, help you develop all the skills you need to pass your assessments, and can provide one to one support.

At the end, as well as the valuable experience you have gained, you get a nationally recognised qualification.

Interested? Apply now!


QA Apprenticeships is the first Ofsted 'Outstanding' rated IT apprenticeships provider, as well as 3-time consecutive winner of Apprenticeship Programme of the Year (2012, 2013 and 2014). According to Ofsted, we deliver "world-class" apprenticeship programmes with "exceptionally well qualified" staff. Most of our apprentices "deliver a high standard of work for their employers and exceed expectations, often finding better ways of working and reducing costs".

Why choose QA Apprenticeships?

  • The first IT apprenticeships business rated Ofsted Outstanding
  • 100% of QA apprentices have jobs from day one of their 12–14 month apprenticeship programmes
  • 94% of QA apprentices secure permanent employment after completing; this is 20% higher than the national average (National Apprenticeship Service 2012)
  • We have won the coveted Apprenticeship Programme of the Year award for three consecutive years at The Learning Awards 2012, 2013 & 2014
  • Leading apprenticeship partner for Microsoft, Oracle, HPE, Cisco and Association of Project Management


Company info
Rath House 55-65 Uxbridge Road

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