IT Support Apprentice

Recruiter
Dempsey Dyer Ltd
Location
Pontefract
Salary
£10,000.00 - £11,000.00 per week
Posted
01 Mar 2017
Closes
12 Apr 2017
Ref
VAC001177583
Specialism
IT
Sector
Unspecified
Role Type
Apprenticeship
Start Date
April
Duration
Permanent
We are looking for a Level 4 IT Support apprentice to provide IT Support to the business and its end users. This would include server, workstation, telephony, core infrastructure, networking, backups, website and remote support for IT systems.

Some of your duties and responsibilities will include:

  • Provide general IT Support across the business and keep system uptime on ERP/email/firewall/anti-virus/telephony/printers/backup systems/CRM & accounting packages
  • Perform admin, repair and maintenance function with HyperV 2012 & 2016, SQL Server 2012 R2 & 2016, SBS 2011 & 2016, Active Directory Server 2016, Exchange Online, Watchguard Firebox, Barracuda
  • Manage business VOIP telephone systems and broadband/network infrastructure, DNS/DHCP/WIFI/VPN/RDP/CAT6 cabling and landlines
  • Project manage any IT development projects required to the business
  • Liaise with support providers as appropriate to resolve any network/software/hardware issues
  • Ensure IT systems product licensing and support and maintenance contracts are up to date and the best provider is sourced
  • R&D IT products/services and software
  • Software change/release of software patches for Microsoft & ERP Systems
  • Administration of company mobile phones and bills
  • Administration and development of BS 9001 Quality Management System
  • Maintain minor changes to company website
  • General Office Duties
  • Any other duties as reasonably assigned
Requirements and prospects Desired skills
  • Knowledge of IT industry standard systems
  • HyperV 2012 & 2016, SQL Server 2012 R2 & 2016, SBS 2011 & 2016, Active Directory Server 2016, Exchange Online, Watchguard Firebox, Barracuda
  • Experience in IT Support Role(essential)
  • Practical experience with HyperV 2012 & 2016, SQL Server 2012 R2 & 2016, SBS 2011 & 2016, Active Directory Server 2016, Exchange Online, Watchguard Firebox, Barracuda (essential)
  • Experience of network installation and maintenance
  • A recognised training qualification Microsoft Qualification(preferable)
  • Experienced quality management systems (preferable)
Personal qualities
  • Creative thinker who will develop solutions to challenges
  • Ability to work as part of a team and on own initiative
  • A commitment to stay up to date with software & hardware development in the industry
  • Easily able to prioritise and organise work load
Qualifications required

5 GCSEs at grades A*- C or equivalent (including English Language and Maths), and would love to work in IT

Future prospects The role can offer long term security and the opportunity to progress into a permanent position.