Level 4 Higher Apprenticeship in Housing
Working as part of a large team that help the people of Poole to improve their housing circumstances, you will learn the knowledge, skills and abilities that will support you with a career in housing services. You will work across a range of housing services to develop experiences required to deliver an excellent service to our customers.
As part of the apprenticeship role you will gain a Certificate in Housing with the Chartered Institute of Housing and City & Guilds NVQ Level 4 in Housing, for which support and study leave will be provided. You will be enthusiastic, conscientious and self motivated with a willingness to acquire new skills and knowledge.
You must have a positive attitude and demonstrable commitment to working in a demanding, customer-focussed environment; be educated to A-level standard or have equivalent experience with a genuine interest in working and learning in housing services.
For full details, please see the full job description and person specification.
For an informal discussion about this role please contact Catherine Chapman on 01202 633420.Requirements and prospects Desired skills
(All essential unless indicated desirable)
- Working as part of a busy team
- Providing a range of administration and support services
- Working with customers and/or the public face to face and
- via telephone, providing an excellent customer service experience
- Experience of keeping accurate records and dealing with confidential information
APTITUDES & ABILITIES
· Effective team worker with a flexible approach to duties
· Excellent communication and interpersonal skills
· Be able to deal appropriately with the public and staff on all levels
· To work under own initiative with minimal supervision
· Awareness and commitment to customer relations and excellence in service delivery
· Able to multi task and work accurately under pressure
· Able to deal sensitively with enquiries from people in a distressed state and collect personal data in an appropriate manner
· Microsoft Office including Word, Excel, and Outlook
· Data Protection Regulations · Accessing/maintaining IT based information systems
· Working knowledge of Housing / Homelessness legislation including a range of housing options (desirable)
ATTITUDE AND MOTIVATION
Friendly, adaptable, positive approach to work · Strong commitment to customer care and delivering high quality services, with a ‘right first time' focus · Willing to engage in training personal development from feedback and improve service delivery · Treats everyone fairly and embraces diversity · Actively develops partnerships and works hard to maintain and make them effective · Commitment to successfully develop the knowledge, skills and behaviours required for the apprenticeship
Basic criminal records check · Ability to travel around the Borough (and to other areas of the UK) in an agreed timely manner (desirable)Personal qualities
- Use own initiative
- Problem solver/Logical
- Good at data entry processing
- Can work well in a team
2 A-levels or equivalent experience, or a level 3 qualification in a related subject areaFuture prospects Possible progression Things to consider Apprenticeship National Minimum Wage (ANMW): The National Minimum Wage for Apprentices is £3.40 per hour from 1st October 2016. This is the legal minimum pay per hour applying to 16-18 year old apprentices and those aged 19 and over in the first year of their apprenticeship. For apprentices 19 or over who have completed their first year and are continuing their apprenticeship, the National Minimum wage appropriate to their age applies.